Collections Specialist

BRUCK LAW OFFICES

Milwaukee, WI Job Details Full-time From $18 an hour 1 day ago Benefits Profit sharing Paid holidays Health insurance 401(k) Paid time off On-the-job training 401(k) matching Opportunities for advancement Paid sick time Qualifications Bilingual Interpersonal skills HIPAA Documentation tools Attention to detail Debt collection payment plan Law office experience Settlement negotiation Productivity software Debt collection negotiation Debt collection mediation Collections account management Full Job Description Collections Specialist /

Debt Collector Location:

Bruck Law Offices S.C. -

Milwaukee Job Type:

Full-Time Compensation:

Varies with experience level + Bonus/Commission Incentives About Us Bruck Law Offices is a growing creditors' rights and collections law firm representing clients in the recovery of outstanding consumer and commercial debt. We are seeking an experienced and professional Collections Specialist to join our team. The ideal candidate will have prior third-party collections experience and a strong working knowledge of the Fair Debt Collection Practices Act (FDCPA) and applicable Wisconsin state collection laws. Position Summary The Collections Specialist will be responsible for answering calls from consumers regarding delinquent accounts before, during and after legal action. The right person will feel comfortable negotiating payment arrangements, documenting collection activities, and ensuring all communications comply with federal and state regulations. The successful candidate will be a skilled communicator with willingness to learn and the ability to think about the big picture. Additionally, there is the ability to advance into a position of management for the collections department. Essential Duties & Responsibilities Contact consumers by telephone regarding outstanding debts at all stages of the legal process. Communicate with third-party lenders or title companies to secure payoffs of judgments. Negotiate payment arrangements and settlements within firm guidelines. Review account information and determine appropriate collection strategies. Maintain accurate and detailed account notes and records. Utilize skip tracing tools to locate consumer information when necessary. Respond to consumer inquiries and disputes professionally and in accordance with legal requirements. Ensure strict compliance with the FDCPA and applicable state laws. Identify accounts requiring attorney review or further legal action such as wage garnishment or hold liable motions. Meet or exceed monthly collection and performance goals. Maintain confidentiality of sensitive client and consumer information in accordance with HIPAA, FDCPA, and applicable state laws. Required Qualifications Minimum 2 years of third-party debt collection experience. Working knowledge of the Fair Debt Collection Practices Act (FDCPA). Experience negotiating payment arrangements and settlements. Excellent verbal and written communication skills. Strong attention to detail and documentation practices. Ability to effectively manage difficult conversations and objections. Proficiency with collection software, case management systems, and Microsoft Office. Preferred Qualifications Experience working for a collection agency, creditors' rights law firm, or legal collections department. Familiarity with any of the following programs: Collection Master, RingCentral, Microsoft Office, Wisconsin E-filing System. Experience with legal collections, judgments, garnishments, and post-judgment recovery. Skip tracing experience. Bilingual candidates encouraged to apply and will be compensated accordingly. Knowledge, Skills & Abilities Thorough understanding of collection compliance requirements. Strong negotiation and conflict-resolution skills. Ability to work independently and prioritize workload effectively. Professional demeanor and commitment to ethical collection practices. Results-driven with a focus on achieving recovery goals while maintaining compliance. Ability to remain organized and detail oriented while navigating a fast paced environment and high call volume. Benefits Competitive compensation Collection Bonus and incentive opportunities Medical Insurance 401(k) with employer match Paid Time Off and Paid Holidays Paid Sick Time Professional development and training opportunities Equal Opportunity Employer Bruck Law Offices S.C. is an Equal Opportunity Employer and values diversity in the workplace

Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Health insurance On-the-job training Opportunities for advancement Paid sick time Paid time off Profit sharing

Work Location:

In person