Job DescriptionScope of Position:

Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors' culture.

KEY RESPONSIBILITIES

Ensure smooth and timely shipment process flowEnsure accurate and timely data entry into our operational system based on defined metricsTrack and trace shipmentsProvide proactive and clear communication to internal and external customersEnsure accurate and timely client billing, including dispute resolutionUnderstand customer expectation to ensure all the elements of the SOP and KPI's are metEnsure compliance to company policies and external regulationsComplete cross training in order to support team coverage Professionally represent Expeditors to our customers, service providers, and government agenciesBilling & AccountingReview files and complete billing with accuracy and timelinessReview invoices and send chargesManage destination charges and special billing procedures (e.g., White Glove)Post financial transactions promptlyMonitor accounting and billing reportsEnsure files are settled and closed out properlyMaintain clean, auditable financial recordsFinancial Control & ComplianceEnsure billing meets internal billing standards and KPIsSupport audit readiness through proper documentation and accuracyMonitor service provider billing sheetsEscalate billing discrepancies and exceptions

EXPECTATIONS

:

Continually identify areas to improve efficiencyEmbrace and adopt technology to optimize their ability to complete their workAchieve standard of 52 hours training per year, including all mandatory trainingsDrive and develop customer relationship in order to exceed their expectationsHave a sense of urgency, be willing to help by offering solutionsLocal Applicants ONLYQualificationsFully proficient with various software applications (mainframe systems) 10-key by touch Displayed ability to work independently with minimal supervision Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement Functions efficiently in a high stress environment Willing to work overtime An intimate understanding of Export Compliance Certifications including: Certified Export Clearance Specialist, Dangerous Goods - Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation

Reporting Structure:

Transcon Lead Agent, Transcon Supervisor, Transcon Manger

Additional InformationExpected Hourly Range:

$22.00 - $30.00 Expeditors offers excellent benefits:

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)Holidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Learning & Development ProgramEducational Assistance and ReimbursementAll your information will be kept confidential according to EEO Guidelines.

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