Position Summary The Billing Specialist is responsible for managing the billing, documentation, account follow-up, and collection of medical services provided to patients involved in automobile accidents. Many accounts are handled on a lien or letter-of-protection basis, with payment expected from a settlement, judgment, or other resolution of the patient's personal injury claim. This position requires strong attention to detail, excellent organization, professional communication skills, and the ability to manage accounts from the patient's initial visit through settlement or other resolution of the claim. Essential Duties and ResponsibilitiesPatient and Account Setup Review new automobile accident patient information for completeness and accuracy. Obtain and maintain required patient, auto insurance, attorney, accident, and claim information. Verify attorney representation and obtain applicable lien, letter of protection, or other payment documentation. Establish and maintain accurate patient accounts in the practice management/billing system. Track attorney information, insurance information, claim numbers, dates of service, balances, and account status. Medical Billing Prepare and submit accurate bills for medical services provided to accident patients. Review charges, procedure codes, diagnosis codes, modifiers, and supporting documentation for accuracy. Submit bills and medical records to attorneys, insurance companies, lien companies, or other authorized parties as appropriate. Correct billing errors and resolve rejected, returned, or incomplete claims. Maintain accurate documentation of all bills and records sent. Attorney and Insurance Follow-Up Communicate professionally with attorneys, legal offices, insurance carriers, and other authorized representatives regarding patient accounts. Follow up on outstanding bills and requests for medical records or documentation. Respond to billing inquiries and provide account information in accordance with applicable privacy requirements. Document all telephone calls, emails, correspondence, payment updates, and other account activity. Records and Compliance Protect patient confidentiality and handle protected health information appropriately. Follow office policies regarding HIPAA, patient privacy, billing, records, and communication. Ensure documentation is complete and maintained in the appropriate patient/account file. Follow established procedures for handling liens, letters of protection, attorney correspondence, and settlement payments. Escalate potential compliance concerns, disputed claims, or legal issues to management. Qualifications High school diploma or equivalent required. Previous medical billing, personal injury billing, or healthcare administrative experience preferred. Experience working with automobile accident or personal injury accounts is highly desirable. Knowledge of medical terminology, CPT and ICD coding, and basic medical billing practices. Familiarity with insurance claims and explanation of benefits (EOBs) preferred. Strong computer skills and ability to learn billing/practice management software. Excellent organizational and time-management skills. Strong attention to detail and accuracy. Professional telephone and written communication skills. Ability to handle confidential information appropriately. Ability to manage a large number of accounts and follow up consistently. Intermediate experience with Excel or Google Sheets. Ability to use 10-key and be proficient in typing. Preferred Experience Medical billing Personal injury/auto accident billing Attorney/law office communication Medical liens Insurance claims Personal injury billing Medical records/practice management systems Key Performance Expectations The Billing Specialist is expected to: Maintain accurate patient and billing records. Submit bills and supporting documentation promptly. Keep accident accounts properly documented and updated. Maintain accurate account balances. Communicate professionally with patients, attorneys, insurance companies, and internal staff. Identify and escalate problems before they result in delayed or lost payments. Maintain confidentiality and follow office policies and applicable regulations. Physical and Work Requirements Ability to sit and work at a computer for extended periods. Ability to communicate effectively by telephone, email, and in person. Ability to organize and manage multiple accounts and deadlines simultaneously. Ability to maintain accuracy while working in a fast-paced medical office environment. Disclaimer This job description describes the general nature and level of work expected for this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified or assigned as business needs require.

Pay:

$22.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person