Key Responsibilities Patient Services & Coordination Reception:

Greet and register patients in a friendly and professional manner.

Scheduling:

Schedule and confirm appointments, and coordinate patient intake from referring agencies.

Communication:

Answer and direct phone calls, take accurate messages, and monitor the general office email account.

Confidentiality:

Create patient accounts and maintain strict patient confidentiality in accordance with office protocols.

Financial & Billing Operations Payment Processing:

Verify patient accounts and collect payments in full, including credit card transactions.

Accounts Receivable:

Review and reconcile patient ledgers and balances.

Billing Support:

Assist with billing data entry, collections, and making outbound calls to patients regarding their statements.

Deposits:

Prepare and process daily deposits to ensure financial accuracy.

General Administrative Duties Office Maintenance:

Order office supplies, maintain inventory, and ensure a clean, organized workspace.

Support Tasks:

Assist with document scanning, mail distribution, and other administrative tasks as needed to achieve team goals.

Candidate Qualifications Experience:

Previous experience in a medical office or billing company is required.

Language Skills:

Bilingual in Mandarin Chinese is a mandatory qualification.

Technical Skills:

Proficiency in Microsoft Office Suite and strong organizational skills.

Professionalism:

Ability to multitask, prioritize, and maintain a positive attitude in a fast-paced environment.

Attendance:

Must be available for immediate start and maintain regular, punctual attendance. 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