We are looking for a Collections Specialist to join a growing organization in Orange, California on a contract basis with the potential for a permanent position. This position supports the accounts receivable function by helping maintain healthy cash flow, addressing overdue balances, and partnering with internal teams to resolve billing concerns. The ideal candidate brings strong follow-through, sound judgment, and the ability to communicate effectively with clients while managing multiple priorities in a fast-moving environment.

Responsibilities:

• Review outstanding customer balances, prioritize follow-up activity, and communicate with clients to secure timely payment.
• Investigate billing variances, partial payments, and disputed charges by coordinating with internal partners such as billing and customer-facing teams.
• Keep thorough documentation of account status, collection outreach, promised payment dates, and issue resolution progress.
• Analyze aging information and provide regular updates on delinquent accounts, collection trends, and recovery expectations to leadership.
• Take action on open receivables to help shorten payment cycles and improve overall accounts receivable performance.
• Assist with applying incoming payments and reconciling account activity when support is needed across the receivables process.
• Contribute to month-end activities by sharing account updates and expected collections tied to overdue balances.
• Handle customer interactions with professionalism and a service-minded approach while working toward payment resolution.