Receptionist/Utility Billing Clerk

Town of Milliken Receptionist / Utility Billing Clerk

FLSA STATUS

Non-Exempt

DEPARTMENT

Administration

REPORTS TO

Finance

EFFECTIVE DATE

April 2026

CLOSING DATE:

April 24, 2026, by 5:00pm

BENEFITS INCLUDE

Scheduled holidays, medical, dental, vision, retirement plan options, vacation, disability, employee recognition program, life insurance, and sick time.

HOW TO APPLY

Please visit www.millikenco.gov where you will find the Town of Milliken Employment Application under 'Career Opportunities". Please send the completed employment application, along with your resume and cover letter to Kathy at kkindsfather@millikenco.gov.

POSITION SUMMARY

The Receptionist / Utility Billing Clerk serves as the primary point of contact for visitors and customers at Town Hall, providing professional, courteous, and efficient service to residents and staff. This position performs receptionist, cashiering, and general administrative duties, including cash collection, scheduling, and clerical support for Town Hall operations. The position requires strong customer service orientation, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. This position assists and reports to the Finance Department.

ESSENTIAL DUTIES ANDRESPONSIBILITIES

The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. The Town of Milliken retains the right to modify or change the duties or essential and additional functions of the job at any time. Reception and Customer Service Responsibilities Greeting in-person visitors, answer multi-line incoming phone calls, reply to general emails to provide residents with Town service information or direct inquiries to the appropriate staff. Resolve complaints and issues courteously, maintaining a positive customer experience. Support Town back-office operations including daily collecting and sorting of mail, scanning, coping, printing, and filing documents, maintaining Town calendar, updating Town flyers, and creating monthly newsletters. Monitor, order, and receive office supply inventory for Town Hall and other departments per request. Provide daily administrative support to the Town Administrator, Finance Department, and support other department Directors when needed. Schedule meetings and coordinate the use of meeting rooms for internal and public use. Perform Public Notary functions as needed Utility Billing Clerk and Cash Handling Responsibilities Receive, record, and balance payments for utilities, licenses, building permits, and other Town provided services. Reconcile cash drawer daily and prepare deposits in accordance with Town policies. Utility account management includes providing residents with new account applications, assisting in setting up new utility services, and updating customer information. Backup or assist other employees within the Finance Department as needed. Perform other duties as assigned Communications and Public Engagement Assist with updates to the Town's website, social media pages (Facebook, Nextdoor), and SeeClickFix platform as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of general office procedures, customer service practices, and cash handling principles. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Caselle or similar financial software. Strong verbal and written communication skills, including proper grammar, spelling, and business correspondence. Ability to maintain professionalism, confidentiality, and composure in a fast-paced, high-traffic environment. Excellent organizational skills and the ability to prioritize multiple projects and deadlines. Ability to work effectively both independently and as part of a team. Ability to provide exceptional service to a diverse public and resolve issues with professionalism and diplomacy.

EXPERIENCE AND TRAINING

High school diploma or GED required; additional business or administrative coursework preferred. Two (2) to five (5) years of experience in cash collections, customer service, or administrative office support preferred. Experience in a public or municipal setting desirable. Notary Public Certification or the ability to obtain it with six (6) months of hire. Strong verbal, written, analytical, and interpersonal skills required.

MATERIAL AND EQUIPMENT USED

Personal computer, Microsoft Office Suite, Caselle financial software, telephone, photocopier, calculator, folding machine, and fax machine.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is primarily performed in an indoor office environment. The position requires frequent computer and phone use, regular interaction with the public, and occasional lifting of boxes. Use of stairs may be required. The Town of Milliken is a drug-free workplace that provides employment opportunities in compliance with all pertinent federal, state, and local laws and Town values that promote employee participation in the delivery of quality services to and on behalf of the community. Accordingly, the Town celebrates diversity in the workforce. This job description has been reviewed and acknowledged by the employee:

Pay:

$22.40 - $29.12 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): How many years of experience do you have in a municipal setting?

Education:

High school or equivalent (Required)

Experience:

cash collections: 2 years (Preferred)

Work Location:

In person