Title:

DE-LIHEAP

Payment Processor Report to:

DE-LIHEAP

Billing Manager Location:

260 Chapman Rd, Suite 103, Newark, DE 19702 About Energy Coordinating Agency (ECA) Energy Coordinating Agency (ECA) is a 501(c) (3) nonprofit organization whose mission is to help people conserve energy and promote a sustainable and socially equitable energy future for all. Since 1984, ECA has led the design and implementation of high-quality energy conservation, education, and home repair initiatives to eliminate energy burden and stabilize low-income families in their homes and communities.

Position Summary:

The payment processor handles transactions accurately and efficiently, ensures secure payment processing, reconciles accounts, and provides excellent customer service for payment inquiries. They support the finance team by managing payment data, resolving issues promptly, and maintaining confidentiality of sensitive information.

Responsibilities:

Processes invoices for payment under the guidance of the Billing Manager. Verifies billing data accuracy and forwards it to the Billing Manager for review and approval. Ensures correct data entry and the timely, organized filing of statements, bills, invoices, and reconciliation of funds to be distributed to various vendors, including Delivered and Non-Delivered fuel sheets, along with other essential billing documents. Regularly updates and maintains client and vendor files. Create billing documents, forms, and template letters as needed. Attend all required meetings, including the annual vendor meeting for contract agreements. Meets with the Billing Manager to verify the accuracy of data entry. Collaborate with the Intake Team to handle client calls related to billing. Responds promptly to customer and staff inquiries. Offers courteous service to income-eligible clients. Performs all other duties necessary to support departmental efficiency.

Job Requirements:

Software Proficiency:

Strong computer skills, specifically with Microsoft Office Suite (Excel) for data manipulation and auditing.

Operational Autonomy:

Proven capacity to work independently, manage strict timelines, and closely follow detailed program regulations.

Thrives Under Pressure:

Ability to work efficiently and accurately during high-volume seasonal deadlines.

Supervisory Skills:

Natural aptitude for overseeing, training, and guiding the work of entry-level billing clerks.

Education and Experience:

Experience:

2 to 5 years of hands-on experience in billing operations, account reconciliation, or managing government/social services utility assistance programs

Pay:

$24.00 per hour

Benefits:

403(b) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Billing:

2 years (Preferred)

Work Location:

In person