Suburban Propane is seeking a Seasonal Customer Relations Specialist to support our busy peak season. In this role, you'll handle inbound calls and emails, schedule propane and fuel deliveries, and assist with billing and account questions for residential, commercial, and industrial customers. You'll update customer records, coordinate with drivers and technicians, and promote our strong safety culture. Ideal candidates bring solid communication skills, accuracy in data entry, and a customer-first mindset in a fast-paced, service-focused environment. Responsibilities Respond to inbound customer calls and emails regarding deliveries, billing, and service Schedule propane and fuel deliveries during peak seasonal demand Update and maintain accurate customer account and service records Educate customers on safety procedures, products, and service options Coordinate with drivers and service technicians to resolve customer issues Process payments, adjustments, and basic billing inquiries Escalate complex service or safety concerns to appropriate teams Meet performance, quality, and customer satisfaction metrics Required Skills Customer service Call handling CRM or customer database systems Order and delivery scheduling Billing and payment processing Data entry and recordkeeping Basic safety awareness (utilities/energy) Conflict resolution Verbal and written communication Time management