Client Billing Coordinator

KUDUCOM - 3.3

Tampa, FL Job Details Full-time $50,000 - $65,000 a year 1 day ago Benefits AD&D insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Life insurance Paid sick time Qualifications Interpersonal skills Attention to detail Customer relationship management Account management Full Job Description The Client Billing Coordinator is responsible for ensuring an accurate, efficient, and positive billing experience for KUDUCOM clients. This position serves as the primary point of contact for all billing-related questions and issues , communicating with clients by phone and email and taking ownership of issues from initial inquiry through final resolution. This role combines client-facing account management, billing operations, financial accuracy, problem-solving, and cross-functional coordination . The ideal candidate is comfortable working with numbers and data, investigating discrepancies, having difficult conversations, and coordinating with multiple departments to resolve issues. This is not an entry-level or transactional billing position. We are looking for someone who can independently manage issues, exercise good judgment, and take ownership of the task at hand . What You'll Do Serve as the primary contact for client billing questions by phone and email. Review, process, and audit customer and vendor/telecom invoices. Set up client accounts and billing packages based on sales quotes and contracts. Research and resolve billing discrepancies, disputes, credits, and adjustments. Communicate professionally with clients regarding past-due balances and collections. Handle sensitive conversations involving billing errors, cancellations, and account issues. Analyze billing data and reconcile discrepancies using Excel and other systems. Manage billing-related tickets and follow issues through to completion. Work closely with Sales, Onboarding, Client Development, Technical Support, Field Services, and other teams. Identify recurring billing problems and help improve processes to prevent them from happening again. What We're Looking For 3-5+ years of experience in billing, accounts receivable, account management, collections, revenue operations, customer service, or a related field. Strong attention to detail and comfort working with numbers and financial information. Experience investigating and resolving customer issues independently. Excellent verbal and written communication skills. Comfortable having difficult conversations with customers while maintaining a positive relationship. Strong organizational and follow-through skills. Experience using Excel, including VLOOKUP/XLOOKUP and pivot tables. Experience with billing, CRM, accounting, or ticketing systems. Telecom or recurring-revenue billing experience is a plus, but not required . Associate's or Bachelor's degree preferred; equivalent professional experience will be considered. The Right Person for This Role You're someone who doesn't wait for someone else to solve a problem. You can look at a complicated invoice, dig into the details, figure out what went wrong, communicate the answer to the client, coordinate with the right internal teams, and stay on it until it's fixed . You're equally comfortable working in a spreadsheet and talking to a frustrated customer. And you understand that getting the billing right is important—but how we handle the client when something goes wrong is just as important.

Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Flexible schedule Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Vision insurance Application Question(s): How many years of experience do you have in billing or accounts receivable? Approximately, how many miles do you live from the company office location at 5625 W Waters Ave?

Work Location:

In person