We are looking for a detail-oriented Collections Clerk to support receivables follow-up and maintain strong communication with external partners in Tampa, Florida. This position focuses on monitoring aging accounts, researching outstanding balances, and coordinating with customers to resolve payment issues. The ideal candidate brings a solid background in collections, strong Excel skills, and the ability to manage a high volume of account activity with accuracy and professionalism.

Responsibilities:

• Manage daily collection efforts for outstanding accounts by reviewing aging data, prioritizing follow-up activities, and documenting account progress.
• Communicate with customers to obtain payment updates, clarify payment status, and help move accounts toward resolution.
• Analyze accounts receivable reports in Excel to identify overdue balances, trends, and next steps for collection activity.
• Maintain accurate records of outreach, responses, and payment commitments to ensure account histories remain current and organized.
• Investigate unpaid or delayed accounts to determine barriers to payment and escalate issues when additional action is needed.
• Coordinate billing and collection follow-up across commercial and consumer accounts while adhering to established collection procedures.
• Support ongoing account review by tracking deadlines, monitoring past-due balances, and recommending which accounts require immediate attention.