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MS
MaxTouch Services
Collections Representative
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Job Description
Essential Functions:
Handles high volume of Inbound/Outbound loan processing and recovery calls. Provide superior customer service, ability to follow established procedures, set forth for location. Assist potential borrowers by effectively communicating the loan process and answering questions regarding the loan. Navigates multiple computer systems while interacting with customers. Examines loan applications to ensure accuracy and compliance with existing underwriting guidelines. Nurture leads from online applications. Ensures monthly monetary collection goals are achieved. Ensure compliance with all applicable laws governing collections are followed. Negotiating resolutions on delinquent line of credit loan accounts. Contact customers regarding outstanding payments and manage recovery process Handle customer inquiries and resolve issues in a professional timely manner. Maintain accurate records of customer interactions and transactions Collaborate with other team members to ensure satisfaction and retention. Assist with administrative tasks as needed.Qualifications:
- High school diploma or equivalent
- Previous experience in collections and customer service preferred
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and CRM software
- Ability to work independently and prioritize tasks effectively If you are a motivated individual who thrives in a customer-focused role, we want to hear from you!
Skills:
Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Integrity
- The ability to exercise good business ethics and honesty Product Quantity
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Demonstrate Professionalism
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Negotiation
- Demonstration of strong negotiation techniques. Writing
- Communicating effectively in writing as appropriate for the needs of the audience. Speaking
- Talking to others to convey information effectively. Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension
- Understanding written sentences and paragraphs in work related documents. Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Attributes:
Oral Expression- The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences. Written Comprehension
- The ability to read and understand information and ideas presented in writing. Written Expression
- The ability to communicate information and ideas in writing so others will understand. Speech Clarity
- The ability to speak clearly so others can understand you. Speech Recognition
- The ability to identify and understand the speech of another person.