Support Services Lead

Support Services Lead HaysMed

• Support Svcs Rev Cycle Hays, KS Administrative Clerical Full Time, Days, 8:00am-4:30pm Req # 3740

Salary Range:

$16.00 - $23.00 The Support Services Lead supports daily operations across the revenue cycle support functions, including compliance, reporting, quality assurance, and customer service. This role serves as a key resource for staff and leadership, ensuring accurate, efficient workflows and high-quality patient experience. The Lead acts as an escalation point for complex issues, promotes process improvement, and supports financial and operational performance. Essential Responsibilities Operations & Team Support

• Provide daily guidance to staff to ensure compliance with policies and procedures
• Assist leadership with staffing coordination, reporting, and quality assurance activities
• Support oversight of workflows to meet productivity, accuracy, and service standards
• Serve as escalation point for patient and customer concerns; partner with leadership for resolution
• Analyze reports to identify trends and improvement opportunities Revenue Cycle Processing
• Navigate Meditech to research accounts, charges, and batches
• Post, reconcile, and transfer payments accurately
• Process EOBs, remittances, contractual adjustments, and payment exceptions Document & Correspondence Management
• Review and distribute digitized documents via Meditech, email, and internal routing
• Monitor correspondence workflows for timeliness and accountability Financial Assistance & Account Management
• Process financial assistance applications and maintain accurate system documentation
• Monitor approved accounts for ongoing adjustments
• Manage accounts receivable worklists and payer follow-up Cash & Payment Management
• Reconcile cash drawers and resolve discrepancies
• Process deposits, including electronic check submissions and reporting Loan & Vendor Coordination
• Establish and maintain patient loan accounts
• Collaborate with vendors to resolve account discrepancies and exceptions Customer Service
• Assist patients with billing inquiries and account resolution
• Update patient demographic and insurance information
• Provide itemized statements and coordinate cross-department issue resolution Collections & Legal Processing
• Support bad debt processes, including agency placement, bankruptcy, and estate handling
• Communicate with external agencies and maintain accurate documentation Quality & Compliance
• Maintain high accuracy across all responsibilities
• Support reporting, audits, and process improvement initiatives
• Ensure adherence to HIPAA and all regulatory requirements Additional Responsibilities
• Participate in required training and professional development
• Meet or exceed departmental performance standards
• Adhere to all organizational, state, and federal policies
• Perform other duties as assigned Qualifications

Required:

• High School diploma or equivalent

Preferred:

• 2+ years of healthcare, billing, or revenue cycle experience
• Insurance and patient financial services knowledge
• Strong attention to detail, organization, and problem-solving skills
• Effective communication and customer service skills
• Proficiency in Microsoft Office; Meditech experience preferred

Infection Control:

Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.

Patient Interaction:

Occasional, primarily via phone

HIPAA:

This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria: Description of Information

Primary:

Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion Clinical Information (information that describes a patient's health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical Coding Information (clinical information that is in (alpha) numeric format): ICD-10 Codes, Rev Codes, CPT Codes Patient Financial Information - Personal financial information necessary to determine eligibility under the financial assistance and financial clearance policies.