Insurance Coordinator

OMS360 - 3.5

Lexington, KY Job Details Full-time 1 day ago Qualifications Customer communication Microsoft Excel Microsoft Outlook Word embeddings Dental insurance High school diploma or GED Full Job Description Kentucky Center for Oral and Maxillofacial Surgery -

Insurance Coordinator Purpose:

Responsible for greeting patients, checking them in and processing through their appointment.

Office Address:

3080 Harrodsburg Rd, #275, Lexington, KY 40503 About the Opportunity A growing, patient-focused dental organization is seeking an experienced Insurance Coordinator to join its team. This role is ideal for someone who thrives in a detail-oriented environment, enjoys problem-solving, and takes pride in ensuring patients receive the best financial experience possible. If you have a background in dental or medical billing and a passion for accuracy and communication, this position offers a rewarding opportunity to grow within a collaborative and supportive setting — where integrity, teamwork, and excellence are core to everything we do. What You'll Do As the Insurance Coordinator, you'll be responsible for managing all aspects of insurance claims, patient billing, and accounts receivable. You'll play a key role in maintaining the financial health of the practice while ensuring a seamless experience for patients and providers alike.

Key Responsibilities:

Prepare and submit accurate dental insurance claims and predeterminations (electronic and paper). Follow up on unpaid claims, rejections, and predeterminations, ensuring timely resolution. Communicate with insurance companies regarding eligibility and benefits. Maintain monthly billing statements and patient accounts. Contact patients regarding outstanding balances and coordinate payment plans. Manage accounts receivable, collections, and determine accounts for agency placement when necessary. Professionally answer incoming calls and assist in routing to the correct department. Perform additional duties as assigned to support the billing and operations team. What You Bring Minimum 1 year of dental or medical billing experience (required). Strong understanding of insurance processes, benefits, and collections. Excellent communication skills — written, verbal, and electronic. High attention to detail and strong organizational abilities. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). A professional, dependable, and team-oriented attitude.

Education:

High school diploma or equivalent (required). Additional coursework or certification in billing, finance, or healthcare administration (preferred).

You'll Excel If You're:

Passionate about accuracy and patient satisfaction. Skilled at navigating complex insurance systems and resolving issues efficiently. A team player who enjoys collaboration but can also work independently. Empathetic and professional when communicating with patients about financial matters. OMS360 is an Equal Opportunity Employer (EEO).

OUR CORE VALUES

Teamwork:

We are one community; partners with a shared vision of success. We are more powerful together than alone.

Integrity:

We communicate honestly, transparently, and authentically. We take responsibility for our actions, building our reputation by doing what is right.

Growth-Minded:

We seek to constantly adapt and improve. We provide pathways for personal and professional fulfillment.

Excellence:

We are a performance-driven organization, with a passion for excellence in service and outcomes. We are committed to being the best version of ourselves each day.

Respect:

We actively listen and seek to understand. We are welcoming to all; treating others with dignity, compassion, and kindness.