Overview A Collections Clerk is responsible for monitoring customer accounts, following up on overdue payments, and maintaining accurate financial records. This role supports the accounting or finance department by ensuring timely collection of receivables and providing excellent communication with clients regarding their account status. Duties Contact customers regarding outstanding invoices through phone, email, or written correspondence Maintain detailed and accurate records of all collection activities Investigate and resolve discrepancies related to payments or billing issues Process incoming payments and update customer accounts accordingly Prepare aging reports Escalate delinquent accounts to management or external agencies when necessary Collaborate with the billing and customer service teams to resolve account issues Provide regular updates on collection status and trends Assist with customer certified payroll reporting Follow company policies and applicable regulations related to collections and financial data Required Skills and Qualifications Strong attention to detail and accuracy Excellent communication and customer service skills Ability to handle difficult conversations professionally Basic understanding of accounting principles and accounts receivable processes Proficiency with office software and accounting systems (e.g., Excel, QuickBooks, ERP systems) Strong organizational and time‑management abilities High level of integrity and confidentiality Experience and Education High school diploma or equivalent required Associate degree in accounting, finance, or business preferred Prior experience in collections, accounts receivable, or administrative finance roles is a plus Work Environment Typically office‑based with regular interaction with internal teams and external customers May involve meeting deadlines and managing a high volume of accounts

Job Type:

Part-time Pay:

$20.00 - $23.00 per hour

Work Location:

In person