Job Overview We are seeking a dedicated Customer Service and Billing Representative to join our dynamic team. In this role, you will serve as the primary point of contact for clients regarding order inquiries, account management, and payment processing. Your responsibilities will include ensuring accurate invoicing and providing exceptional customer service to foster positive relationships. The ideal candidate will possess strong AP/AR software skills, along with excellent communication abilities, to support our commitment to operational excellence and client satisfaction. Responsibilities

ADMINISTRATIVE DUTIES

First person responsible for answering phones: Take and enter orders, transfer calls, answer questions. Answer Emails

• invoice request, orders to enter, product questions Sort Mail
• mail arrives via mail carrier and post office box mail must be picked up at the Post Office. Separate mail by checks, bills, bank statements, junk mail. Checks
• arrange in alphabetical order
• see A/R Check Payments Bills
• organize bills for matching
• Distribute mail to proper people UPS Filing Office Supplies

CUSTOMER SERVICE DUTIES

Enter Orders in Company ERP system. Orders via phone, email, web site, walk-ins, amazon/ebay Help Walk in customers Review Open Sales Orders and Backorders Daily

ACCOUNTS PAYABLE/ ACCOUNTS RECEIVABLE DUTIES

Match Vendor Invoices with Receiver's Enter Invoices into ERP System Invoices Review Open Confirmations Daily Check Payments

• Do Deposits On Monday And Friday Qualifications Minimum of two years' experience in customer service role with AP/AR and ERP experience Knowledge of accounts receivable management, account reconciliation processes, and journal entry procedures.

Excellent communication skills with a professional phone etiquette approach for client interactions. Ability to perform detailed data entry Strong organizational skills with attention to detail in handling multiple tasks simultaneously.

Pay:

From $25.00 per hour

Work Location:

In person