At Valley Dental Pediatrics, we take pride in creating a warm, compassionate, and energetic environment where young patients feel safe and families feel informed. We're seeking a dedicated Insurance Billing Specialist & Receptionist . This dual role requires a warm, welcoming personality for our families and a detail-oriented mind for dental billing. You will balance front-desk hospitality with backend financial administration. Key Responsibilities Patient Reception & Front Desk Welcome families with a warm, child-friendly attitude. Check-in patients and verify pertinent information. Schedule appointments to maximize daily clinic efficiency. Manage phone lines by answering inquiries and routing calls. Maintain the reception area to ensure it is clean and safe Insurance & Claim Management Verify patient benefits: Break down insurance coverage, eligibility, and maximums prior to appointments.

Process daily claims:

Prepare, review, and electronically submit dental claims with proper CDT coding.

Manage attachments:

Gather and submit necessary X-rays, clinical notes, and narratives alongside claims.

Handle pre-authorizations:

Process pre-authorization requests for specialized pediatric dental treatments. Accounts Receivable & Denial Resolution Post incoming payments: Accurately post insurance checks, EFT payments, and patient copays to accounts.

Monitor aging reports:

Track outstanding claims and aggressively follow up on past-due insurance balances.

Resolve claim denials:

Appeal denied claims, research billing discrepancies, and resubmit corrected claims promptly.

Manage patient collections:

Generate patient billing statements and follow up on outstanding personal balances. Family & Financial Communication Present treatment estimates: Explain treatment plans, coverage limits, copays, and out-of-pocket costs to parents.

Coordinate payment options:

Set up flexible payment plans and address ongoing patient billing questions.

Qualifications & Skills Experience:

Minimum 1-2 years in dental front office or billing operations.

Specialization:

Prior experience in a pediatric dental setting is highly preferred.

Software:

Proficiency with dental practice management software

Knowledge:

Familiarity with dental codes (CDT codes) and insurance terminology

Communication:

Strong verbal and written skills tailored for both children and families

Attributes:

Exceptional multitasking abilities, organization, and a high level of empathy. How to Apply Please submit your resume along with a brief cover letter explaining your interest and qualifications for this position to vdpbaltimore@gmail.com with the subject line "Insurance Billing Specialist & Receptionist•[Your Name]".

Pay:

$22.00•$28.00 per hour Expected hours: 20.0•25.0 per week Application Question(s): Please briefly summarize your related experience.

Experience:

dental billing: 1 year (Preferred)

Work Location:

In person