We are seeking a professional, detail-oriented Front Office Billing Specialist to join our privately owned dermatology practice. This position combines exceptional front-office service with insurance and billing support. The ideal candidate is warm, organized, dependable, and comfortable helping patients understand scheduling, insurance benefits, account balances, and practice policies. Because this role is often a patient's first and last point of contact, the Front Office Billing Specialist plays an important part in creating a welcoming, efficient, and positive experience. The position requires excellent communication, sound judgment, attention to detail, and the ability to protect patient confidentiality at all times. Essential Responsibilities - Patient Services and Front Office Support Welcome patients and visitors with kindness, professionalism, and discretion. Check patients in and out accurately and efficiently. Confirm demographic, insurance, pharmacy, and contact information at each visit. Schedule appointments according to provider protocols and practice guidelines. Answer incoming calls and respond to patient messages promptly and courteously. Assist patients with registration forms, patient portal access, and practice policies. Communicate effectively with patients, providers, clinical staff, and outside offices. Help maintain an organized, calm, and professional reception area. Protect patient privacy and follow all HIPAA requirements. Insurance Verification and Billing Support Verify insurance eligibility, benefits, copayments, deductibles, and referral requirements before scheduled appointments. Confirm whether prior authorizations or referrals are required and communicate needs to the appropriate team member. Collect copayments, deductibles, coinsurance, outstanding balances, cosmetic fees, and self-pay amounts at the time of service. Provide patients with clear, courteous explanations of balances and payment expectations without guaranteeing insurance coverage. Review patient accounts for accuracy and identify missing or inconsistent information. Update insurance information and ensure documentation is entered correctly in the electronic health record and practice management system. Assist with claim-related questions, rejected claims, patient statements, and billing inquiries. Work with the practice's billing team or third-party billing company to resolve account issues. Review explanation of benefits information and help patients understand the difference between insurance coverage and personal financial responsibility. Establish payment arrangements within approved practice guidelines and escalate exceptions appropriately. Post payments, issue receipts, and balance daily collections according to practice procedures. Identify recurring billing or registration concerns and communicate them to management. Maintain accurate documentation of patient conversations, payment arrangements, and billing follow-up. Administrative Responsibilities Scan, upload, route, and maintain documents accurately. Process incoming referrals and medical record requests according to practice procedures. Complete assigned reports, work queues, and account follow-up tasks within established timeframes. Participate in team meetings, training, and process-improvement initiatives. Follow all practice policies related to attendance, professionalism, financial controls, patient communication, and confidentiality. Perform other duties as assigned based on the needs of the practice. Qualifications Required High school diploma or equivalent. At least one year of experience in a medical office, healthcare billing, patient accounts, insurance verification, or a comparable customer-service position. Strong written and verbal communication skills. Excellent attention to detail and data-entry accuracy. Ability to discuss financial matters with professionalism, empathy, and discretion. Ability to manage multiple priorities in a fast-paced clinical environment. Proficiency with computers, electronic records, email, and standard office technology. Commitment to protecting confidential patient and financial information. Dependable attendance and a collaborative, team-oriented approach. Preferred Two or more years of medical front-office or billing experience. Dermatology or specialty-practice experience. Knowledge of commercial insurance, Medicare, copayments, deductibles, coinsurance, referrals, and prior authorizations. Experience using an electronic health record or practice management system; ModMed/EMA experience is a plus. Familiarity with CPT and ICD-10 terminology, claim workflows, explanations of benefits, and patient account follow-up. Experience working with medical and cosmetic services in the same practice. Core Competencies Warm and professional patient service Billing and insurance knowledge Accuracy and attention to detail Clear and compassionate communication Organization and follow-through Sound judgment and discretion Accountability and dependability Teamwork and adaptability Respect for patient privacy Ability to remain composed during challenging interactions

Pay:

$20.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person