Position Summary We are seeking a dependable, detail-oriented Customer Service & Billing Clerk to join our growing team. This role is responsible for providing exceptional customer service, processing customer invoices, maintaining accurate billing records, and supporting daily office operations. The ideal candidate will have experience with QuickBooks Online and strong organizational and communication skills. Essential Duties and Responsibilities

• Provide professional customer service via phone, email, and in person.
• Process customer orders and update customer records accurately.
• Create, review, and distribute customer invoices.
• Verify billing information and resolve billing discrepancies.
• Receive and apply customer payments.
• Monitor accounts receivable and follow up on past-due accounts as needed.
• Maintain accurate customer and billing records in QuickBooks Online.
• Assist with account reconciliations and reporting.
• Coordinate with warehouse and operations personnel regarding customer orders and service requests.
• Respond to customer inquiries in a timely and professional manner.
• Perform general administrative and clerical support duties. QualificationsRequired
• Experience using QuickBooks Online.
• Minimum 2 years of experience in customer service, billing, accounting support, or administrative roles.
• Strong computer skills, including Microsoft Office (Excel, Word, and Outlook).
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Professional demeanor and positive attitude. Preferred
• Experience working in a 3PL (Third-Party Logistics) warehouse environment is a plus but not required.
• Experience with inventory management or warehouse management systems (WMS) is a plus. What We Offer
• Competitive pay of $25.00 - $28.00 per hour, based on experience.
• Opportunity to grow within a fast-paced logistics and warehouse environment.
• Collaborative and supportive team culture.
• Medical, Dental, and Vision Insurance.

We are looking for someone who is customer-focused, highly organized, and comfortable managing both customer service and billing responsibilities in a busy office environment.

Pay:

$25.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person