BINGHAMTON, NY

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FULL-TIME, IN-OFFICE

Credit & Collections Representative Build customer relationships while helping resolve billing and payment matters in a stable, essential industry. PAY $18-$23/hour

SCHEDULE

Consistent weekdays SETTING Professional office Position Overview A well-established organization in the energy services industry is seeking a dependable Credit & Collections Representative to join its Binghamton office. In this role, you will work directly with customers to address past-due accounts, answer billing questions, arrange payment solutions, and maintain accurate account records. This is an excellent opportunity for someone who communicates with confidence, handles sensitive conversations professionally, and enjoys solving problems in a team-oriented environment. Responsibilities Contact customers by phone and email regarding past-due fuel and service accounts. Answer billing questions and resolve account concerns with professionalism and care. Work with customers to establish appropriate payment arrangements and solutions. Review accounts receivable activity and identify overdue balances requiring follow-up. Maintain thorough, accurate customer records and account notes. Submit eligible accounts to third-party collection agencies when necessary. Assist with processing energy-assistance program documentation. Follow all applicable collection laws, regulations, and internal procedures. Qualifications At least one year of customer service experience; billing or collections experience is a plus. Strong verbal and written communication skills. Comfort discussing balances, payments, and account concerns with customers. Sound judgment, problem-solving ability, and a professional approach to difficult conversations. Basic proficiency with Microsoft Excel and other Microsoft Office applications. Strong attention to detail, organization, reliability, and consistent attendance. Preferred Experience Collections, accounts receivable, billing, utilities, or energy-industry experience. Experience managing a high volume of customer calls or account activity. Work Environment This is an in-office, primarily seated and computer-based position in a fast-paced, collaborative setting. Regular telephone and email communication with customers is an essential part of the role. Ready to apply? Submit your resume today to be considered for this full-time opportunity.

Pay:

$18.00 - $23.00 per hour

Benefits:

Health insurance Paid sick time

Experience:

Customer service: 1 year (Required) Ability to

Commute:

Binghamton, NY 13902 (Required)

Work Location:

In person