Customer Service Representative - Billing/Payroll Full-time, in-office, no remote or hybrid

Location:

Chester, NY Salary:

$70,000-$80,000 We are seeking a sharp, service-oriented Customer Service Representative to join a growing payroll software company. This person will work directly with clients, helping them navigate their payroll system, troubleshoot issues, and ensure a smooth and accurate payroll experience. The ideal candidate has worked in UKG Ready or a similar payroll/HCM platform and understands both the technical and customer-service sides of payroll. We are looking for someone who is sharp, patient, resourceful, and genuinely enjoys solving problems for clients. Responsibilities Serve as a primary point of contact for clients regarding payroll and system-related questions Assist clients with UKG Ready , including payroll processing, timekeeping, timecards, accruals, corrections, and other system functions Troubleshoot payroll and software issues and provide clear, timely solutions Guide clients through system processes and explain features in an easy-to-understand way Identify and resolve payroll discrepancies Maintain strong client relationships through responsive, professional customer service Escalate complex technical or payroll issues when necessary Work closely with internal payroll and implementation teams to ensure client satisfaction Qualifications 2+ years experience with UKG Ready strongly preferred Previous experience in payroll, payroll software, HCM, or workforce management Strong customer service and client-facing skills Comfortable troubleshooting software and payroll-related issues Detail-oriented and accurate Strong verbal and written communication skills Ability to handle multiple client requests and prioritize effectively Tech-savvy, quick learner, and strong problem solver

Pay:

$70,000.00 - $80,000.00 per year

Education:

High school or equivalent (Required)

Experience:

UKG Ready :

2 years (Required)

Work Location:

In person