Required Education

• High school diploma or equivalent.

Required Qualification

• Previous collections, loan servicing, financial services, or customer service experience.
• Strong verbal and written communication skills.
• Excellent negotiation, relationship-building, and conflict-resolution abilities.
• Strong judgment, problem-solving, and decision-making skills.
• Comfortable working toward individual and team performance goals.
• Ability to multitask while managing inbound and outbound calls.
• Working knowledge of Microsoft Excel and standard computer applications.

We are seeking a Collections Representative to help manage delinquent member accounts and minimize financial losses while providing professional, empathetic, and high-quality member service.

In this role, you will communicate directly with members regarding outstanding balances, identify effective solutions, negotiate payment arrangements, and help members bring their loans or accounts current. The ideal candidate is confident handling difficult conversations, comfortable working toward collection goals, and able to balance recovery efforts with a strong customer-service approach.

Key Responsibilities

• Proactively contact delinquent members using the most effective communication methods within established collection guidelines.
• Discuss outstanding loan or account balances and clearly explain the consequences of continued delinquency.
• Negotiate payment arrangements and encourage members to bring delinquent accounts current.
• Build positive relationships with members while handling sensitive financial conversations with professionalism and empathy.
• Use sound judgment and critical-thinking skills to determine appropriate next steps for delinquent accounts.
• Manage inbound and outbound calls while maintaining accurate account information and follow-up activities.
• Work efficiently in a fast-paced, goal-oriented environment while managing multiple priorities.
• Maintain a strong focus on collection performance, member service, and overall account resolution.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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