• A/R duties:
• Verify tenant / prospect information
• Collect payment
• Allocate and post payments.
• Create deposit
• Post laundry coin and other payments
• Track Coin Collection on Spreadsheet
• Scan all inputted payments and verify information on all scanned payment materials posted to the tenants
• Process over the phone payments (ePays) and manually process in emergencies
• Attach information to Deposit Detail in RM
• Check for ACH payments.
• Process deposit
• Manually post cash payments and take deposits to bank
• update cash log with deposit number
• Non sufficient funds tenants
• notify the tenant and obtain an updated payment.
• Adjust late fees to be in coordination with tenant lease for both Commercial and Residential.
• Adjust charges as needed with approval, (Late fees, insurance charges, bill backs, etc.)
• Bill backs
• Charge tenants for maintenance related services when given by inspectors and accounting departments.

Ex:

lockouts, no show charge, tenant negligence that led to the maintenance issue, pest, etc

• Post Subsidy payments (HUD
• JMHA,HMHA, etc)
• Provide Tenant Support with TWA (Tenant Web Access) / Control TWA accordingly
• All Tenant online payment issues (lockouts, resetting passwords, adding account user, explanation of fees charged, stop online payment access,etc)
• In house

Collections and Past Tenant Collections:

• Requests and pursues payment on delinquent accounts.
• Maintains log of reasonable payment arrangements and pertinent account information.
• Schedules follow up communications with account holders.
• Documents on call log and history notes in RM of arrangements.
• Submits uncollected accounts to FCO.
• Communication with rental assistance companies to secure payment in a timely manner (CAC, J&F Services, Colemans, etc.) ○ Ensure tenants are aware of rental assistance programs available to them
• Evictions
• Obtain a non payment list, print 3 day eviction notices, and provide inspectors to post.

Pay:

$19.00

• $20.

00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Life insurance On-site gym Opportunities for advancement Paid time off Referral program Retirement plan

Experience:

AR/Collections:

2 years (Preferred)

Location:

Wintersville, OH 43953 (Preferred) Ability to

Commute:

Wintersville, OH 43953 (Required)

Work Location:

In person