Description We are looking for a Billing Specialist II to support billing operations and process excellence for a long-term contract opportunity in Allentown, Pennsylvania. This role is ideal for someone who can interpret complex billing scenarios, strengthen operational controls, and serve as a knowledgeable resource for cross-functional teams. The position focuses on improving accuracy, resolving issues efficiently, and helping the organization refine billing-related workflows and communications.

Responsibilities:

• Analyze complex billing issues, identify underlying causes, and recommend effective solutions that support accurate and timely processing.
• Act as a knowledgeable resource on billing operations and meter-to-cash activities, helping team members build a stronger understanding of end-to-end processes.
• Document business workflows, system usage, and operational procedures in a clear and organized manner to support consistency and compliance.
• Review control reports and operational data to detect discrepancies, determine root causes, and drive issue resolution.
• Introduce and refine process controls that improve billing accuracy, reduce risk, and strengthen overall operational performance.
• Provide guidance, training, and day-to-day support to colleagues by sharing best practices and process knowledge.
• Correct account-level data issues so billing activities can move forward without unnecessary delays.
• Respond to questions from internal departments, customers, and external partners while maintaining strong working relationships.
• Partner on process improvement initiatives by defining requirements, supporting testing, mapping workflows, and helping implement billing-related changes tied to regulatory or business needs.
• Prepare business communications, contribute to business case development, and lead meetings or presentations for stakeholders across departments and external agencies. Requirements
• Bachelor's degree or at least 3 years of equivalent relevant experience.
• Minimum of 3 years of experience in the energy industry in areas such as billing, customer operations, credit and collections, finance, regulatory support, or related business functions.
• Working knowledge of customer service platforms, billing practices, supplier coordination, and metering concepts.
• Familiarity with regulatory rules and their impact on billing and operational processes.
• Strong written and verbal communication skills with the ability to explain process details clearly to different audiences.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Ability to facilitate discussions, deliver presentations, and work effectively in a fast-paced team environment.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .