Behavioral Health Billing & Operations Specialist Collaborative Counseling is seeking a highly organized, detail-driven Behavioral Health Billing & Operations Specialist to support the day-to-day operations of our growing mental health practice. This is a key role for someone who thrives on keeping systems running, solving problems, and stepping in where needed. You'll support insurance verification, reporting, payroll processes, and both client and provider communication—playing a central role in keeping our clinic running smoothly. If you enjoy variety in your day, take ownership of your work, and like being the person others rely on to keep things on track, this is a meaningful opportunity to contribute to a team dedicated to mental health and well-being. What You'll Do Operations & Systems Support Run and review reports to support billing, payroll, and overall operations Track tasks and workflows using systems such as Asana Follow established workflows while identifying opportunities to improve efficiency Insurance & Financial Support Complete benefit verifications with accuracy and efficiency Review and interpret insurance claims, including EOBs and payment details Support billing processes and collections workflows as needed Maintain and manage client payment plans Provider & Client Support Answer billing and insurance-related questions from clients and therapists Clearly communicate financial and insurance information in a way that's easy to understand Support providers with administrative and operational questions Administrative & Team Support Assist with payroll preparation, tracking, and data verification Conduct therapist file audits to ensure accuracy and compliance Support credentialing processes and required documentation Provide backup support to the administrative team, including phones and front-end needs What Success Looks Like Work is completed accurately and on time with minimal oversight Systems are used consistently, and nothing falls through the cracks Billing, insurance, and payroll information is clearly understood and communicated Tasks are owned from start to finish—not passed along or left incomplete Communication is clear, proactive, and solution-focused The team can rely on you to step in and keep things moving when needed This Role is a

Great Fit If You:

Like being the person others rely on to keep things organized and moving Enjoy working behind the scenes to make systems run better Can shift between tasks and priorities without losing accuracy Are comfortable discussing patient balances Take ownership of your work and follow things through to completion Prefer variety in your day over doing the same task repeatedly What You Bring 2+ years of experience in healthcare administration, insurance, billing support, or payroll support Strong understanding of insurance processes, claims, and EOBs Experience with benefit verification (strongly preferred) Ability to interpret and clearly explain billing and insurance information Strong attention to detail and organizational skills Ability to manage multiple responsibilities while maintaining accuracy Excellent written and verbal communication skills Comfort working with systems, reports, and documentation Work Environment Hybrid role with a combination of in-office and remote work Regular in-office days for collaboration, training, and team connection based out of our Maple Grove location Supportive, team-oriented environment Benefits & Perks Starting at $22/hour+ , depending on experience and qualifications, with opportunities for growth Competitive Paid Time Off (PTO) Health Reimbursement Arrangement (HRA) benefits 401(k) eligibility Ongoing career development and growth opportunities About Collaborative Counseling Collaborative Counseling is a growing outpatient mental health practice serving clients across Minnesota and Wisconsin, with in-person locations in Maple Grove, Lakeville, Roseville, Hudson, and Eau Claire, as well as Telehealth services. We are committed to providing high-quality, personalized care while fostering a supportive and sustainable work environment for our team. Our culture emphasizes collaboration, accountability, and continuous improvement—so both our clients and our staff can thrive. Apply Today If you're looking for a role where your work truly matters—and where you'll be trusted to keep things running—we'd love to hear from you. Resume and cover letter required to be considered.

Pay:

$22.00 - $29.00 per hour

Benefits:

401(k) Paid time off

Work Location:

Hybrid remote in Maple Grove, MN 55369