We are a multi-specialty private practice looking for a part-time Billing Customer Service Specialist. The qualified candidate must have excellent customer service skills; previous experience in the healthcare field is preferred but not required. This is a part-time, fully remote position; however, in-office training is required for the first several weeks, with occasional in-office attendance thereafter. Candidates must be local to be considered.

Principal Accountabilities:

Assist in overall customer service, primarily phone calls Collect patient payments Maintain organized records of all activities and updates Verify insurance eligibility and coverage Responsible for timely and accurate completion of assigned duties Review and identify errors and report them to department manager Assist with various billing duties as the situation demands Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulation

Job Requirements:

At least three years of customer service experience Excellent verbal and written communication skills, including professional phone etiquette and strong grammar and spelling Strong customer service and problem-solving abilities Work well in collaborative environment Exceptional attention to detail Capable of receiving guidance/direction from peers Able to work both independently and as part of a team Proficiency in Microsoft Suite (Word, Excel, Teams, Outlook, Access)

Preferred Qualifications:

Understanding of insurance billing processes Experience with Dermatology and/or Otolaryngology Experience with EMA and/or Modernizing Medicine PM software While this is a part-time position, it will be Monday through Friday.

Pay:

$16.00 - $19.00 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Employee discount Work from home

Experience:

Customer service: 3 years (Required)

Work Location:

Hybrid remote in Overland Park, KS 66210