Billing Supervisor at Robert Half Billing Supervisor at Robert Half in Grand Prairie, Texas Posted in 2 days ago.

Type:

full-time

Job Description:

Billing Supervisor We are looking for a Billing Supervisor to lead a high-volume billing team and oversee invoicing, collections, and payment operations. This role is responsible for ensuring billing processes run smoothly, monitoring delinquent accounts, resolving customer payment issues quickly, and delivering a high level of service across the billing function. Based on general knowledge. Key Responsibilities Lead, coach, and develop a team of 3 billing professionals. Based on general knowledge. Oversee high-volume invoicing and daily billing operations. Based on general knowledge. Monitor delinquent accounts and support collection efforts. Based on general knowledge. Resolve escalated billing and payment inquiries in a timely, customer-focused manner. Based on general knowledge. Track team performance metrics, dashboards, and transaction lifecycles to ensure accuracy and efficiency. Based on general knowledge. Collaborate cross-functionally with Service, Sales, Account Management, and Dispatch teams. Based on general knowledge. Identify and implement process improvements that enhance operational efficiency and the customer experience. Based on general knowledge. Qualifications High school diploma or GED required; Associate degree preferred. Based on general knowledge. 5+ years of billing, collections, or customer service experience. Based on general knowledge. Prior leadership or supervisory experience preferred. Based on general knowledge. Strong communication, organizational, and problem-solving skills. Based on general knowledge. Excellent attention to detail and ability to manage priorities in a fast-paced environment. Based on general knowledge. Experience with high-volume invoicing required. Based on general knowledge. Experience with Service Portal and Service Channel preferred. Based on general knowledge. Knowledge of AIA Billing, Oracle, Textura, Sage, Corrigo, Coupa, and Ariba is a plus. Based on general knowledge. Work Arrangement On-site initially, during training and then transition to a hybrid schedule. Based on general knowledge.