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Bank W Holdings

Collections Assistant

Entry-Level JobVerifiedNo experience needed

Career Insights for Billing Clerk (General)

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Scorecard

Based on Massachusetts data

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What they do

A Billing Clerk prepares and checks information included on a customer bill or invoice. Assembles and itemizes information on products or services purchased, and verifies amounts including any tax owed.

$45,147 / year median in Massachusetts

-15% projected decline

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Job Description

Collections Administrative Assistant -
Temporary Contract Location:
Marlborough, MA Schedule:
Hybrid, minimum 5 days per month onsite, though additional onsite days may be required
Hours:
Monday-Friday, 8:00 AM-5:00
PM Pay:
$20.00-$21.50/hour
Assignment Length:
4-6 months, temporary only; will not convert to permanent Responsibilities include: Receive, document, sort, and distribute incoming mail and correspondence via mail, email, fax, and other channels Collect and process outgoing mail in a timely manner Assist the Collections Department by answering calls, fielding inquiries, and supporting internal and external members as needed Process payments for delinquent, bankrupt, CCCS, charged-off, and other accounts handled by the Collections Department Assist with processing charge-offs on accounts Generate department letters, including loss policy letters, Right to Cure letters, voluntary surrender letters, and related correspondence Process transfer requests from collectors and/or team leaders Review, research, and respond to credit disputes Prepare invoices for management review and approval Assist with referrals of accounts to attorneys and collection agencies, including documentation and tracking Order and maintain office supplies and inventory Review, process, document, and track wellness and/or Amend-a-Note requests Gather documentation, pull loan files, credit bureau reports, file paperwork, type correspondence, and assist with mailing Perform general administrative and clerical duties including photocopying, scanning, faxing, emailing, and mailing Support the Collection Manager and Assistant Collection Manager with special projects Participate in cross-training with department specialists Perform other job-related duties as assigned
Qualifications:
High school diploma or equivalent required Previous administrative experience or public service experience preferred Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint Ability to learn and use additional software applications as needed Strong verbal and written communication skills Ability to manage multiple tasks and meet critical deadlines while maintaining accuracy and quality Comfortable working in a fast-paced environment Ability to work independently Strong organization, time management, and prioritization skills
Pay:
$20.00 - $21.50 per hour Application Question(s): are you OK with passing a background and credit check?
Work Location:
Hybrid remote in Marlboro, MA 01752