Job Title:

Senior Process Analyst –

Billing & Collections Location:

Parma, Ohio –

Hybrid Salary:

$100,000 – $115,000

Benefits:

401(k) Match, 4 Weeks PTO, Profit Sharing, Comprehensive Health Benefits Why This Opportunity Stands Out (Senior Process Analyst):

Hybrid schedule offering work-from-home flexibility
Opportunity to design and improve processes rather than simply maintain them
Cross-functional exposure to Finance, Legal Operations, Pricing, IT, and firm leadership
Highly visible position with direct collaboration alongside Billing & Collections leadership Key Responsibilities (Senior Process Analyst):
Lead process improvement efforts across the full billing and collections lifecycle, including time entry, pre-bills, invoicing, appeals, collections, and cash application.
Analyze existing workflows to identify inefficiencies, control weaknesses, rework, and opportunities for automation and standardization.
Develop, document, and maintain comprehensive Standard Operating Procedures (SOPs) for billing and collections functions.
Create detailed process maps, job aids, training materials, and operational reference guides. Qualifications (Senior Process Analyst):
Bachelor's degree in Business, Finance, Accounting, Operations, or a related field; equivalent professional experience will also be considered.
5-8+ years of experience in process improvement, operational analysis, billing operations, or a related function within a law firm or similar professional services environment.

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