OTSworx is looking for an organized, dependable Service & Billing Coordinator to support our daily service operations, customer communication, scheduling, and billing. This position works closely with our technicians, project manager, customers, and management team to keep service requests moving and ensure completed work is billed accurately. Key ResponsibilitiesService Coordination Receive and review incoming service requests Create, update, prioritize, and monitor tickets in ConnectWise Schedule technicians and coordinate onsite appointments Communicate appointment times and service updates to customers Follow up on open tickets, overdue tasks, and missing information Confirm technicians enter complete notes, time, and materials Help prepare technicians for scheduled jobs Escalate urgent requests to the appropriate team member Maintain accurate customer, contact, and service information Billing and Accounting Support Review completed tickets for billing accuracy Prepare and send customer invoices Verify labor, products, expenses, and purchase information Apply customer payments and maintain accurate payment records Monitor accounts receivable and follow up on past-due invoices Assist customers with billing questions and payment portal access Process vendor bills and help match purchases to jobs Assist with deposits, recurring billing, and service agreements Maintain organized billing and accounting records Help management prepare reports and resolve billing discrepancies Coordinate with the company's accountant as needed Qualifications Experience in service coordination, dispatching, billing, bookkeeping, or office administration Strong attention to detail and follow-through Professional written and verbal communication Comfortable handling customer billing and payment follow-up Ability to manage multiple priorities in a busy service environment Experience with QuickBooks, ConnectWise, or another service-management system is preferred Proficiency with Microsoft 365, including Outlook, Excel, Teams, and Word Basic understanding of accounts receivable and accounts payable Able to handle confidential customer and financial information appropriately Experience with an IT, electrical, security, construction, or field-service company is a plus What We're Looking For The right person is organized, proactive, comfortable communicating with customers, and willing to take ownership of tasks from beginning to completion. You should be able to identify missing information, follow up consistently, and help keep both service delivery and billing on track.

Pay:

$22.00 - $30.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Opportunities for advancement Paid sick time Paid time off Professional development assistance Work from home

Work Location:

Hybrid remote in Sparks, NV 89431