Legal Billing & Account Specialist Mandy Hancock Law Knoxville, TN Job Details $20 - $25 an hour 15 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Full Job Description Where Financial Accuracy Drives Client Trust and Firm Performance At Mandy Hancock Law PLLC , we do more than practice law; we guide clients through meaningful life transitions with clarity, compassion, and professionalism. Behind every successful client experience is a foundation of strong systems, and financial operations are a critical part of that foundation. We are seeking a Billing & Accounts Specialist who understands that this role goes beyond processing numbers. It is about creating clarity for clients, supporting attorneys, and ensuring the financial health of a growing, high-performing law firm. This position is ideal for someone who thrives on ownership, values precision, and takes pride in delivering work that is both accurate and client-centered.

Why Join Us:

At Mandy Hancock Law, you will be part of a team that values: Professionalism without unnecessary rigidity Clear communication and mutual respect Personal accountability and continuous improvement A supportive, collaborative, and service-oriented culture Meaningful work that helps clients navigate important life moments This is more than a billing role; it is an opportunity to contribute to a growing law firm where your accuracy, organization, and commitment to excellence make a real difference every day.

Compensation & Benefits:

$20-$25 hourly plus performance-based bonus opportunities We offer a supportive environment where strong performance is recognized and rewarded, including: Performance-based bonus opportunities Paid holidays Paid time off (PTO) Medical, dental, and vision insurance 401(k) after six months of employment Opportunities for professional growth and development

Compensation:

$20-$25 hourly plus performance-based bonus opportunities

Responsibilities:

Manage firm billing and invoicing processes with accuracy and consistency Enter and maintain revenue and expense information in QuickBooks Online Monitor retainer replenishments, accounts receivable, and collections Manage accounts payable processes and account tracking Maintain accurate financial records across systems and databases Follow firm billing policies and procedures while helping ensure compliance Communicate clearly and professionally with clients regarding billing matters Provide high-level customer support to both internal team members and clients Proactively identify discrepancies, gaps, or inefficiencies and recommend improvements Maintain timely, accurate, and client-focused billing services Work independently while collaborating effectively within the team environment

Qualifications:

The ideal candidate will demonstrate: Strong working knowledge of QuickBooks Online Understanding of how accurate financial entry impacts client experience and firm operations Exceptional communication and customer support skills High level of organization, dependability, and attention to detail Ability to manage a fast-paced workflow with professionalism and consistency Strong problem-solving skills and sound judgment Ability to quickly learn and apply company policies, procedures, and systems Ownership mindset with accountability for results Commitment to delivering precise, timely, and client-focused work Ability to communicate with clarity, professionalism, and care Service-oriented and drama-free approach when working with teammates and clients About Company Mandy Hancock Law is a distinguished family law firm committed to excellence in advocacy and depth of care in every matter we handle. We stand beside clients during some of life's most significant and challenging moments, providing steady counsel, thoughtful strategy, and confident representation. Our work is guided by integrity, meticulous preparation, and a deep respect for people, both the families we serve and the professionals who serve them. At our firm, we believe the practice of law is not just about legal outcomes, but about helping people navigate transitions with clarity, dignity, and strength. We are proud to foster a culture that values collaboration, professionalism, and meaningful impact.