A Billing Supervisor coordinates and supervises daily activities of the billing staff, monitors performance reports, and acts as internal liaison with other teams.
Key Responsibilities Team Coordination & Administrative Support Serve as a central point of coordination for customers, field teams, leadership, and external partners. Support day-to-day office and project administration to ensure smooth operational execution. Maintain accurate job files, documentation, and communication records within company systems. Assist with scheduling, project tracking, reporting, and other administrative functions as needed. Help create a positive customer experience through timely communication and proactive follow-up. Accounts Receivable & Financial Coordination Manage accounts receivable activities with accuracy and timeliness. Monitor outstanding balances and support collection efforts to maintain healthy cash flow. Create and manage draw schedules and track customer payment progress. Work toward established collection and aging goals while maintaining excellent customer relationships. Utilize business systems such as PSA, Power BI, Podium, and XactAnalysis to support reporting and workflow management. Customer & Partner Communication Serve as a primary point of contact for customers, insurance carriers, mortgage companies, and internal teams throughout the project lifecycle. Ensure communication, notes, and documentation are entered accurately and maintained within company systems. Coordinate with stakeholders to resolve questions, gather required documents, and keep projects moving forward. Collections & Issue Resolution Follow up on overdue accounts and communicate professionally with customers regarding payment status. Partner with local leadership and the Support Center Stewardship Team to address concerns and resolve billing issues. Escalate collection matters as appropriate while maintaining SRG's commitment to customer care. Mortgage & Insurance Process Support Assist in managing mortgage and insurance-related workflows including deductible collection, endorsement checks, and communication with adjusters, carriers, and mortgage companies. Track required documentation and help ensure timely release of funds for completed work. Support efficient processing of estimates, supplements, and related project documentation. Qualifications Associate's or Bachelor's degree in Business Administration, Accounting, Finance, Communications, or a related field preferred. Minimum of 2 years of experience in administrative coordination, customer service, office management, accounts receivable, or a related role. Strong organizational skills with the ability to manage multiple priorities simultaneously. Excellent verbal and written communication skills. Strong attention to detail and commitment to accuracy. Comfortable working with financial information and customer payment processes. Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word. Experience with CRM, ERP, or project management systems preferred. Self-motivated, dependable, and proactive in identifying and solving problems. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
