Required Qualifications:

Bachelor's degree in Accounting or business-related field or equivalent (4 years) of A/R related work experience1 year of Credit/collections, Accounts Receivable, or Accounts Payable experience1 year analysis, customer settlements, or auditing experience1 year experience training and/or coaching others1 year experience in MS Office applications, particularly Excel to include formulas, Macros, Power Queries, data manipulation, pivot tables and X-look up functions

Key Responsibilities:

Monitors customer accounts for discrepancies; matches deductions to credit memos where appropriate.

Identifies unacceptable returns and explains discrepancies to customer. Assists other associates with guidance on policy and procedure, dispute resolution, and validity of discount/pricing and other publisher related issues.

Prepares customer settlement proposals and presents to customer with approval from management; follows-up as needed to finalize with customer.

Manages coop processes for assigned teamPrepares unacceptable returns reporting for customersAssists Credit Manager or Director with associate training and oversight of workflow, including customer reporting.

In depth research and data analysis for targeted issues on top 5 accountsManual data collection and analysis for special billings and credits that cannot be processed by the regular system.

Maintains familiarity with all aspects of A/R and billing systems. Develops and utilizes online and automated systems, such as Power Query, Macros, and Qlik to improve departmental workflow and resolution of account discrepancies and trains team members on usage of these tools.

Conducts audits of customer account activity for comparison to contracts.

Hiring Salary Range:

$46,119- $57,154. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional InformationPerks/Benefits:

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.15 vacation days & 12 sick days accrued annually and 3 personal days401K match, Life and AD&D, Employee Assistant programs, Group Legal, & moreWellness program with access to onsite gym and basketball court for associatesEncouraged continued education with our tuition reimbursement programFinancial and in-kind opportunities to engage with non-profits in your communityCompany match program for United Way donationsVolunteer opportunities and in-kind drives for non-profits throughout the yearCasual Dress CodeIngram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EOE - Race/Gender/Veterans/DisabledWe participate in EVerify.

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