Job Description:

We are seeking a detail-oriented and dedicated individual to join our team as a Freight Billing Analyst. This position is located in Pasadena, TX and will be required to work our SUNDAY to

THURSDAY

schedule, shifts are 8 hours (8AM-5PM).

Duties/Responsibilities:

Accurately input customer freight invoicing data and other relevant information into our databases Maintain a minimum count of 150 to 200 freight invoices billed per day Respond to customer inquiries via phone and email in a friendly and professional manner Resolve customer issues promptly and effectively, escalating complex cases as needed Collaborate with team members to improve data entry processes and customer service protocols Maintain confidentiality and security of all customer information Resolves minor processing problems; seeking assistance from supervisor or other appropriate staff for issues beyond immediate expertise Keep team lead updated about tasks that cannot be completed, trouble tickets, or any issues that occur in general on a daily basis Help with other team tasks that may be behind or at risk of falling behind after your own tasks have been completed for the day Notify team lead of upcoming days/time off so that they may ensure tasks are taken care of accordingly Ask team lead questions on tasks you are unsure of how to do correctly and make good quality notes for yourself to ensure tasks are done correctly going forward Provide updates on all assigned tasks directly to the Billing Supervisor when the team's lead is out of office and not working Provide Billing Supervisor with a \"Shift Summary\" of tasks done and amount of orders billed during working hours daily. Performs other related duties, as assigned

Physical Requirements:

Work is performed while sitting at a desk and working on a computer for prolonged periods of time. Requires the ability to communicate effectively using speech, vision and hearing. Requires the use of hands for simple grasping and fine manipulations Must be able to lift up to 15 pounds at a time.

Job Requirements:

Skills and Qualifications:

High school diploma or equivalent required Minimum (1) year customer service experience Excellent and precise data entry and typing skills (minimum 30 words per minute) Must be good with numbers and basic calculations Proficient in Microsoft Excel and Microsoft Outlook Excellent written and verbal communication skills Strong customer service, interpersonal and relationship building skills Detailed active listening and comprehension skills Ability to take strong notes and retain information Good organizational habits and attention to detail Ability to multitask and manage time efficiently Ability to meet deadlines on a daily basis Ability to work calmly under pressure Ability to work through multiple computer screens Clear and professional verbal communication for phone-based interactions High level of discretion when handling sensitive or confidential information Excellent English language skills with grammatical knowledge and etiquette Displays professionalism in demeanor, language, and appearance Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation Team player mentality Knowledgeable with Adobe Acrobat Knowledge of the oil and gas industry a plus Experience with dispatching software a plus Knowledge of V-lookups a plus

General Description of Benefits:

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