Collections Clerk

Our Collections Clerk delivers exceptional service while coordinating collection efforts with members. We are looking for a candidate that also possesses the following skills; a high school diploma or equivalent, math aptitude and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $1 Billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

REQUIRED QUALIFICATIONS

6 months credit union, related financial, or customer service experienceConscientious, and performs accurate work with respect for regulations and standardsThe ability to work independently while displaying initiative and strong problem-solving skillsAbility to interface with members in a positive manner with empathy, courtesy and tactProfessional communication skills across various platforms (phone, video-chat text, email, etc.)Strong organizational skills and attention to detailDisplay a high level of professionalism Dependable; punctual and regular attendanceAbility to work well in a team environment and support the credit unions mission and values

JOB SUMMARY

Work early collections phone callsProcess collections on negative accounts and debit cardsProcess online loan paymentsBackup other essential functions in the department as needed

Classification:

Non-exemptLocation:

Administration (Port Neches)

Hours:

Scheduled for 40-hours per week between the hours of Monday through Friday 8:15AM to 5:15PM