Utility Billing/Court Specialist

JOB POSTING POSITION

Utility Billing/Court Specialist

DEPARTMENT

Finance

SALARY RANGE

$42,168 - $53,417 yearly

MINIMUM REQUIREMENTS EDUCATION

High School Diploma or General Equivalency Diploma DRIVING:

Required - Valid Texas Drier's License and a good driving record.

EXPERIENCE

Two years related customer service experience, preferably in a municipal setting.

MUST BE ABLE TO PERFORM THE ESSENTIAL AND NON-ESSENTIAL JOB DUTIES WITH OR WITHOUT A REASONABLE ACCOMODATION, ESSENTIAL JOB FUNCIONTS ARE INCLUDED IN THE JOB DESCRIPTION.

All applicants must complete an application.

Application packets are available:

Online:

www.saginawtx.org

In Person:

City Hall, 333 W. McLeroy Blvd., Saginaw, TX 76179

Job Summary:

Work is performed under the general supervision of the Utility Billing Supervisor, Finance Director, and the City Manager. Performs a full range of secretarial functions of average difficulty. Duties include but are not limited to; contact with the public and city employees, processing payments for both court and water, and balancing cash drawer daily. Perform related work as required. Must demonstrate the ability to work comfortably in an environment with a high volume of social interactions involving both staff and customers. It is imperative that the person employed in this position maintains professional and ethical standards, including courtesy, cooperation, transparency, positivity, reliability, efficiency, and a respectful attitude towards others, and shall represent the City in a positive way, both on duty and in connection with City sponsored activities. Ability to maintain strict confidentiality in all aspects of the job. Regular and reliable attendance is essential. Ability to work well under pressure; prioritize effectively; exhibit appropriate decision making. The intent of the job description is to provide a representation summary of the major duties and responsibilities performed in this position. The utility billing/court specialist may not be required to perform all duties in this description and may be required to perform position-related tasks other than those specifically listed in this position.

Utility Billing Duties:

Greets the public. Assists water customers with requests for information over the phone, in person, and via email; researches and resolves discrepancies and/or erroneous data. Must be able to get up from desk and greet customers at the counter and drive through window quickly and frequently. Answers telephone and transfers calls if needed. Collects water payments, payments-in-advance, and miscellaneous payments. Processes new accounts, transfers, and move outs. Responds to public inquiries and complaints. Answers inquiries and complaints from the public. Issues garage sale permits as needed. Must be able to deal effectively and patiently with customers. Monitors and maintains a variety of data and information in support of the utility billing function, which may include: preparing and verifying listings of delinquent utility billing accounts; processing collection requests; evaluating, verifying, and processing extensions of time to pay; preparing, verifying, and disseminating delinquent account notices; monitoring compliance of pay agreements; and/or performing other related duties. Must be able to lift boxes of paper weighing up to 35 lbs. Assists multiple city departments by securing or verifying information from the office files and water records. Prepare work orders for services needed. Strives to develop an increasing knowledge of City ordinances, rules, regulations, and codes. Subject to prolonged periods of sitting and standing. Pick up mail at the post office, sorts and distributes accordingly.

Court Duties:

Assist customers with information regarding the municipal court process (e.g. options available, procedures, etc.). Process court payments, set court dates, prepare cases for court, process judgments and dispositions, and enter case information into the court software system. Prepare and maintain both paper and electronic files, including data entry and digital imaging. Generate correspondence and documentation for defendants and attorneys/lawyers related to court case files, including court summons, letters, promises to appear, document receipts, etc. Review court files for compliance with judge's orders. Perform other administrative tasks, including but not limited to: answering phones, responding to email, processing incoming and outgoing mail, etc. Strive to develop knowledge of the Texas Code of Criminal Procedures, Penal Code, Transportation Code, Code of Ordinances, and other legal, legislative, State, Federal, and City procedures.

Other Duties:

Performs daily court report when the Court Administrator is unavailable or as needed. Performs daily deposit reconciliation in the absence of the Account Payable Technician or as needed. Performs other related duties as assigned.

Qualifications:

Required Education, Degrees, Certificates, and/or

License:

High School Diploma or General Equivalency Diploma. Valid Texas Driver s License. Two years of related customer service experience, preferably in a municipal setting. Must be willing to continue education by attending job-related workshops and seminars for court and/or utility billing training. Must pass pre-employment screening, background check and employment eligibility verifications.