Utility Billing Clerk

GENERAL SUMMARY

(EXPERIENCED

CANDIDATES ONLY

) The Utility Billing Clerk, under the direction of the General Manager, supports the District's daily operations by providing excellent customer service and handling utility billing tasks. This role processes monthly bills and payments, maintains customer accounts, schedules service work orders, and responds to customer questions and concerns. The position also prepares billing reports and works with other departments to ensure accurate and efficient service.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Responds to customer inquiries and works collaboratively with the public and staff to resolve water and wastewater-related issues. Identifies potentially escalated customer concerns and takes appropriate action to resolve issues and prevent recurrence. Performs a variety of billing functions, including processing and posting utility payments, credit card and bank draft transactions, customer deposits, and delinquent payments; balances totals against weekly deposits and prepares related reports. Executes monthly billing processes such as generating utility bills, issuing late notices and disconnect notices, and applying penalties in accordance with policies. Maintains customer utility accounts, including setting up new accounts, processing transfers, disconnections, reconnections, and updating account contact information. Reviews meter data for accuracy, identifies incorrect readings, generates re-read lists, and updates customer accounts as needed. Recommends bill adjustments for winter averaging or water usage based on District policies. Ensures that all utility billing and customer service procedures are properly documented, communicated, and organized. Prepares monthly and annual reports. Performs other related duties as assigned.

QUALIFICATIONS

Education and Experience High school diploma (or GED equivalent). 2-3 years of water utility billing experience is preferred. Experience with Tyler Incode ERP Pro 10 software is preferred. Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities. Valid Texas Class C driver's license Trophy Club Municipal Utility District is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation or protected veteran status.

Job Type:

Full-time Pay:

$42,850.00 - $64,815.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid sick time Paid time off Retirement plan Tuition reimbursement Vision insurance

Experience:

Utility Billing:

1 year (Required) Tyler/Incode utility billing software: 1 year (Preferred)

Municipal or Public Utility:

1 year (Required)

Work Location:

In person