Assistant Billing Clerk Bona Vista Water Improvement District Ogden, UT Job Details Full-time $18.87 - $25.56 an hour 12 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Paid sick time Qualifications Teamwork Multitasking Microsoft Office High school diploma or GED Attention to detail Organizational skills Productivity software 10 key typing Communication skills Professionalism Quality data entry Customer data entry Full Job Description Position Summary We're seeking a detail-oriented, dependable, and service-minded individual to join our team as an Assistant Billing Clerk . This full-time position plays a critical role in our utility office, handling both clerical and customer-facing responsibilities to ensure smooth utility billing operations.

Key Responsibilities:

Provide courteous and efficient customer service in person, over the phone, and via email. Process utility payments and account updates using Caselle Government Accounting Software. Prepare and dispatch service work orders; track their completion. Sort and post daily mail and payments accurately. Maintain customer account records including new service setup, transfers, billing options, and address changes. Administer auto pay and paperless billing enrollments. Generate and mail final bills, delinquency notices, and leak notifications. Assist with utility service disconnections and apply penalties as needed. Update garbage/waste billing based on city-provided reports. Reconcile daily cash drawers and prepare bank deposits. Provide backup support for utility billing operations in the absence of the Billing Clerk. Handle all transactions with a high degree of accuracy and confidentiality.

Qualifications Required:

High School Diploma or GED equivalent. Proficiency in Microsoft Office applications and 10-key data entry. Strong written and verbal communication skills. Ability to remain calm and courteous in stressful or challenging situations. Excellent organizational and problem-solving abilities. Ability to multitask and prioritize duties with frequent interruptions. Professional demeanor and commitment to teamwork.

Preferred:

Experience with Caselle Government Accounting Software. Previous experience in billing, customer service, or municipal operations.

What You Will Experience:

Work is performed in a standard office environment. Regularly required to sit for extended periods, use computers and phones, and perform data entry. Repetitive wrist, hand, and finger movements. Occasional standing, walking, bending, and lifting up to 25 lbs. Clear communication with customers and staff via phone and in person. A great opportunity to contribute to a vital public service in a supportive team environment! Employment is subject to passing a mandatory pre-employment drug test You will be eligible for the following benefits: PEHP Advantage Plan (Health and Dental Insurance) Optional Vision Insurance (available at employee's cost) URS Tier 2 Retirement Plan Paid Holidays , Vacation , and Sick Leave accrual

Pay:

$18.87 - $25.56 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid sick time Paid time off Retirement plan Vision insurance

Work Location:

In person