Job Description About Core Fiber Partners Core Fiber is a growing telecommunications company dedicated to delivering reliable, high-speed internet and connectivity solutions to the communities we serve. Through our family of regional brands, we focus on building strong local relationships while providing the technology and infrastructure customers depend on every day. We operate across multiple states, bringing fiber-forward innovation, dependable service, and customer-focused support to residential and business clients alike. Our team is committed to expanding broadband access, improving network performance, and ensuring our customers stay connected to what matters most. At Core Fiber, we believe our people are the foundation of our success. We foster a culture built on accountability, collaboration, and continuous improvement. Whether in the field, supporting customers, or driving strategy behind the scenes, every team member plays a vital role in delivering exceptional service and strengthening the communities we serve. If you're looking to grow your career in a fast-paced, evolving industry where your work makes a real impact, Core Fiber may be the right place for you. Job Description The Front Desk & Billing Support Representative II serves as the primary point of contact for customers visiting a company office location. This position is responsible for providing front desk reception, customer account support, payment processing, billing assistance, and administrative support while delivering a high level of customer service. The role supports daily office operations, assists customers with account inquiries and service-related requests, and maintains accurate customer and billing records in accordance with company policies and procedures. In addition to front-office and billing responsibilities, this position assists with router programming, equipment distribution and returns, inventory coordination, deposit preparation, and advanced customer account management activities. The Front Desk & Billing Support Representative II exercises independent judgment in resolving customer issues and serves as a resource for routine operational and administrative functions within the office. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Advanced Customer Service & Front Desk Operations Greet and assist customers in a professional, courteous, and customer-focused manner. Maintain a welcoming and professional office environment. Answer general questions regarding company services, billing, and account information. Direct customers to appropriate departments when specialized assistance is required. Independently resolve more complex customer account and billing issues. Assist with front office workflow coordination and customer service best practices. Billing, Deposits & Account Management Process customer payments and assist with reconciliation activities. Prepare and balance daily deposits in accordance with company procedures. Manage complex account maintenance transactions and billing adjustments within approved authority levels. Investigate and resolve escalated billing concerns. Ensure accuracy and integrity of customer account records. Router Programming & Equipment Coordination Configure and program routers and related customer equipment using established procedures. Troubleshoot basic equipment-related issues. Provide guidance to customers regarding equipment functionality and service setup. Coordinate with technical support and field operations to resolve customer equipment concerns. Administrative & Operational Support Support operational reporting, documentation, and process compliance activities. Coordinate inventory tracking and equipment accountability. Assist with training new employees on office procedures and customer service processes. Identify opportunities to improve customer experience and office efficiency. Support special projects and customer operations initiatives as assigned. Minimum Qualifications (Knowledge, Skills, and Abilities) Education & Experience High school diploma or equivalent required. Two years of customer service, billing, administrative support, telecommunications, banking, or related experience required. Experience with cash handling, deposits, account maintenance, or billing functions preferred. Telecommunications or broadband industry experience preferred. Knowledge, Skills & Abilities Advanced customer service and conflict-resolution skills. Strong understanding of customer account management practices. Ability to manage multiple priorities with minimal supervision. Strong attention to detail and problem-solving capabilities. Working knowledge of router configuration and customer-premise equipment support. Proficiency with Microsoft Office and company operating systems. Ability to train and mentor team members in established processes. Ability to handle sensitive customer and financial information confidentially. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Ability to sit or stand for extended periods. Frequent use of computers, telephones, and office equipment. Ability to lift and move equipment, routers, or packages weighing up to 25 pounds. Primary work location is an office environment with regular customer interaction. Requires frequent multitasking and independent decision-making in a customer-facing setting.

Job Type:

Full-time Pay:

$36,696.00 - $55,044.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): Were you referred by a current employee? If so, who referred you?

Work Location:

In person