We are seeking a Billing Customer Service Representative to provide phone-based support to customers with billing questions, payments, and account inquiries. This role is ideal for someone who is customer-focused, organized, comfortable working across multiple systems, and able to manage a high volume of requests while maintaining accuracy.

Key ResponsibilitiesAnswer incoming customer calls regarding billing questions and account balancesResearch and resolve billing and account inquiriesSet up and maintain customer payment plansProcess customer payments accuratelyPrint and mail billing statements as neededNavigate multiple systems to research account information and document customer interactionsMaintain accurate records and provide professional, timely customer serviceAssist with additional billing and administrative tasks as needed