We are looking for an experienced Claims & Insurance Follow-up Lead to support a healthcare revenue cycle team in Vancouver, Washington. This Contract position will oversee daily insurance follow-up and accounts receivable activities, helping ensure timely reimbursement, strong team performance, and high-quality service for patients and payors. The role combines staff leadership, operational oversight, and process improvement within a fast-paced medical billing environment.

Responsibilities:

Guide the day-to-day work of patient account staff across insurance follow-up, claim edit review, and contract analysis functions. Track insurance accounts receivable performance, identify barriers to payment, and propose corrective actions that improve collections and reduce aging. Serve as an escalation point for complex patient or customer concerns, ensuring issues are resolved with professionalism and urgency. Evaluate denial patterns and use findings to drive workflow improvements that strengthen clean claim performance and reduce rework. Coordinate team schedules and coverage plans to maintain consistent support for operational demands. Prepare productivity metrics, goal tracking updates, and performance reports for revenue cycle leadership. Conduct coaching, performance reviews, and hiring activities while providing input on corrective action when needed. Maintain team policies, training standards, and compliance practices related to insurance rules, coding requirements, and internal procedures. Partner with cross-functional teams on workflow optimization, staff education, system upgrade training, and application testing activities. Participate in department and clinic-wide improvement initiatives that enhance business services and reimbursement outcomes. Experience leading or supervising healthcare accounts receivable, insurance follow-up, or medical billing teams. Strong working knowledge of insurance claims management, denial resolution, and reimbursement processes. Background in monitoring AR performance, productivity measures, and key operational indicators. Familiarity with billing functions, contract compliance, and revenue cycle best practices in a healthcare setting. Ability to train staff, reinforce policies, and support competency development across the team. Experience handling escalated service issues and communicating effectively with patients, staff, and leadership. Working knowledge of coding and regulatory standards relevant to insurance billing, including ICD-10. Proficiency with Epic or similar healthcare systems used for billing, follow-up, and reporting. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .