A Collections Manager manages staff that record and process collections at a bank or financial services company. Ensures that checks presented to a bank clear and the amount is debited to the bank and credited to a customer account. Manages collection accounts for a bank, creditor loan company or collections agency. Tracks the amounts owed by a customer that has fallen behind on bill payments and negotiates re-payment.
Monitors the daily operations of the department by supervising patient registration and insurance verification functions for accuracy and compliance with established laws, regulations, and policies. Maintains appropriate staffing levels by monitoring schedules, tracking department productivity and staff performance metrics, and providing guidance. Generates reports about department statistics and makes recommendations to increase customer satisfaction and efficiency in procedures.
Critical Tasks:
Supervises the work of Patient Registration staff by assigning and approving work schedules, conducting performance appraisals, and providing directions and training. Ensures department staff perform in compliance with established policies and procedures, including Health Insurance Portability and Accountability Act, Fair Debt Collection Practices Act, and Fair Credit Reporting Act, and notifies management or Helpline of any compliance concern. Ensures accurate data entry and processing of patient financial and biographical information, insurance verifications, and transactions. Tracks and generates reports on the trends in key metrics about patient wait times, point of service cash collections, financial clearance, registration productivity, service quality, and accuracy and timeliness of insurance verification and authorizations. Makes recommendations to leadership. Develops and implements processes and tools to achieve established key performance metrics. Participates actively in mandatory monthly staff meetings, new hire training, team building, and education sessions. Prepares materials as necessary. Plans, develops, and monitors department quality assurance programs and makes recommendations on process improvements. Coordinates with other department staff to facilitate registration of patients, billing, and compliance with healthcare regulations. Responds to patient fluctuations by assisting staff with daily needs of the department. Answers client inquiries and concerns to enhance customer satisfaction. Performs other job-related activities as requested.
Required Qualifications:
High School Diploma or GED required. 3 years Patient Registration experience in a hospital or physician office setting required. Supervisory or Lead experience preferred. Demonstrated ability to relate to diverse cultures and specifically the Gila River Community and/or other Native American cultures.
