A Collections Manager manages staff that record and process collections at a bank or financial services company. Ensures that checks presented to a bank clear and the amount is debited to the bank and credited to a customer account. Manages collection accounts for a bank, creditor loan company or collections agency. Tracks the amounts owed by a customer that has fallen behind on bill payments and negotiates re-payment.
Billing and Collections Manager Arnall Golden Gregory - 3.8 Atlanta, GA Job Details Full-time 6 hours ago Qualifications Appeals Team leadership Enterprise software Direct client contact Legal firm experience Performance management Aged receivables report Law office experience Legal billing Debt collection negotiation Collections account management Excel data analysis Full Job Description Arnall Golden Gregory is creating a new leadership position to own the execution of the firm's revenue cycle from prebill through cash realization. This is not a caretaker role. The Billing and Collections Manager will lead a team of ten across two offices, set the standards the firm bills to, and drive measurable improvement in invoice quality, days-to-bill, days-to-cash, and aged accounts receivable — while the firm modernizes its financial systems. We are looking for a working manager — someone comfortable leading the function and holding attorneys accountable to policy, and equally comfortable opening a prebill, diagnosing an e-billing rejection, or reconstructing a billing-to-payment audit trail when a client account demands it.
WHAT YOU WILL OWN
The billing cycle end to end. The billing calendar, prebill distribution and return, invoice generation, complex and split billing, e-billing submission across client portals, and the accuracy and timeliness of every invoice the firm issues. Invoice quality and guideline compliance. Alignment of invoices to engagement letters, fee arrangements, and client outside counsel guidelines — coding, timekeeper eligibility and rates, staffing restrictions, expense rules — so rejections are prevented rather than appealed. Collections and aged receivables. The collections program for assigned portfolios: calling and correspondence, dunning cadence, promise-to-pay tracking, and monthly aging analysis by client, matter, practice group, and responsible attorney, delivered with a prioritized action plan rather than a report. Prebill and time-entry discipline. Enforcement of prebill return and time-entry policy attorney by attorney, with escalating follow-up and clear escalation of chronic delinquency. Escalated disputes and payment arrangements. Client billing disputes, deductions, and appeals, plus structured payment plans within delegated authority and recommendations on credit and matter holds. The team. Ten people including a supervisor and a specialist based in Washington, D.C. — portfolio assignments, productivity and quality standards, coaching and performance management, cross-training, and bench strength. Policy, procedure, and controls. Written policies and desk procedures, segregation of duties over invoice release, adjustments, and write-offs, and audit-ready documentation. Process and system improvement. Workflow redesign, data-quality remediation of billing setup, automation of manual steps, and user acceptance testing and rollout of billing and e-billing changes. You will report to the firm's revenue leadership and partner closely with the practice groups, new business intake, reporting and analytics, and Information Technology. Rate setting, fee-arrangement approval, cash application, and forecasting sit above this position, so your focus stays on execution and results.
WHAT SUCCESS LOOKS LIKE IN THE FIRST YEAR
Invoices released on the published billing calendar, with a shorter interval from period close to delivery. Improved prebill turnaround and a shorter list of chronically delinquent billing attorneys. A smaller share of receivables in the 90-, 120-, and 180-day buckets, and faster collection against billings. Fewer e-billing rejections and client-initiated reductions, with higher first-pass acceptance. Documented policies and desk procedures covering the full cycle, and a cross-trained team that follows them. Specific targets are set with Finance leadership against a documented baseline in the first ninety days.
WHAT YOU BRING
Seven or more years of progressively responsible legal or professional-services billing, collections, and accounts receivable experience. Three or more years of direct people management, including performance management of a multi-person team.
Command of law-firm billing practice:
prebill workflow, complex and split billing, task-based billing, LEDES formats, alternative fee arrangements, trust and retainer application, and write-off controls. Command of commercial collections in a professional-services environment — aging analysis, escalation practice, payment arrangements, and direct client and partner conversations about balances. Working proficiency with e-billing platforms and client vendor portals, and with resolving rejections, reductions, and appeals. Advanced Excel, the ability to build and audit billing and receivables analyses independently, and proficiency in an enterprise time-and-billing or practice management system and its reporting tools. A demonstrated ability to set standards, hold professionals accountable, and conduct difficult conversations with attorneys and clients with composure. Bachelor's degree in accounting, finance, business, or a related field, or equivalent relevant experience.
ALSO VALUABLE
Am Law 200 or comparable multi-office law firm experience. Direct experience with Fulcrum, Aderant, or Elite, and with e-billing middleware such as eBillingHub or BillBlast. Experience leading a billing-system implementation, conversion, or major workflow redesign, including data remediation and user acceptance testing. Experience administering outside counsel guidelines for sophisticated institutional clients, and reporting capability beyond Excel such as Power BI. CPA, CLM, or comparable credential, or law firm financial management coursework.
WHY THIS ROLE IS WORTH A CONVERSATION
It carries real scope: a ten-person team, firmwide policy ownership, and direct engagement with partners and institutional clients. It sits inside an active financial systems modernization, so your process work gets built into the platform rather than worked around it. It reports into revenue leadership with visibility to the firm's Chief Financial Officer. FLSA Status Exempt /
Full-time ADA:
The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
