Job Summary Byrider Funding is seeking an experienced Collections Manager to join our collections team at our Boise location. This role is responsible for managing delinquent accounts, taking applications over the phone, improving payment compliance, and ensuring daily collection operations run smoothly and efficiently. This is a fun, fast paced location! Key Responsibilities Daily Operations Ensure daily deposits and till counts are accurate and submitted on time Complete customer welcome calls and required account documentation Monitor delinquency (DQ) throughout the day and prioritize collection efforts Call delinquent accounts and track calls. Maintain specified collection DQ goals. Review repossessions and ensure proper documentation, inventory, and vehicle processing Monitor insurance status and assist with CPI placement when necessary Review aging reports and work with the Finance Manager to address past-due accounts Step in to handle collector accounts if a team member is absent Process daily credit applications and review with the finance manager to make lending decisions. Weekly Responsibilities Conduct detailed reviews of collector portfolios and account performance Track delinquency targets (1+, 10+, and 30+ days past due) Prepare collection reports and review performance with the Finance Manager Skip tracing, payment arrangements, and field calls Monitor broken promises to pay and upcoming payment commitments Customer Relations Maintain professional communication with customers regarding account status Handle escalated disputes and face-to-face customer meetings Ensure proper documentation on all account interactions Ideal Candidate Previous BHPH or automotive collections experience / call center management experience Excellent communication and problem-solving ability Highly organized with strong attention to detail Apply today and help lead a team focused on strong customer relationships and effective account management.

Job Type:

Full-time Pay:

$52,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Paid training Vision insurance

Work Location:

In person