Position Overview A well-established organization in the northern suburbs of Chicago, is seeking an experienced Credit & Collections Manager to lead its credit and collections function. This individual will oversee customer credit risk, collection strategy, accounts receivable performance, cash-flow improvement, and team development. The ideal candidate will bring strong commercial credit expertise, hands-on collections leadership, and the ability to partner effectively with Sales, Customer Service, Finance, and other business functions. Key Responsibilities Lead, coach, and develop the credit and collections team. Establish and maintain credit and collections policies, procedures, and internal controls. Evaluate the creditworthiness of new and existing commercial customers. Review financial statements, credit reports, trade references, bank references, and other relevant information. Establish and monitor customer credit limits, payment terms, and risk classifications. Oversee aging, DSO, past-due balances, bad-debt exposure, write-offs, and collection effectiveness. Develop collection strategies that improve cash flow while preserving positive customer relationships. Manage escalated collection matters, customer disputes, credit holds, payment arrangements, and high-risk accounts. Partner with Sales, Customer Service, Returns, Finance, and other departments to resolve deductions, discrepancies, and account issues. Monitor team and portfolio performance through established KPIs and reporting. Identify opportunities to improve credit, collections, cash-application, and invoice-to-cash processes. Support account reconciliations, month-end close, audit requests, and financial reporting. Develop and deliver training programs for team members and relevant business partners. Ensure compliance with company policies and applicable credit and collection regulations. Qualifications Bachelor's degree in Accounting, Finance, Business, or a related field preferred; an equivalent combination of education and relevant experience will be considered. Seven or more years of progressive credit, collections, accounts receivable, or related experience. Prior experience managing and developing a credit and collections team. Demonstrated commercial credit experience, including customer risk assessment, financial-statement analysis, credit reports, credit limits, and payment terms. Strong knowledge of aging, DSO, bad debt, cash flow, collection strategy, and dispute resolution. Experience within a product-based, manufacturing, wholesale, distribution, or consumer-goods environment preferred. Strong analytical, communication, negotiation, and problem-solving skills. Ability to work cross-functionally and communicate effectively with customers and senior leadership. Proficiency with ERP systems, commercial credit-reporting tools, and Microsoft Excel.

Pay:

$95,000.00 - $125,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid sick time Paid time off Vision insurance

Work Location:

In person