Collections Lead Robert Half - 3.9 Baltimore, MD Job Details Temporary | Contract $30 - $38 an hour 1 day ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Customer communication Full Job Description We are looking for an experienced Collections Lead to support a manufacturing organization through a contract assignment. This position combines team leadership with direct account management, making it ideal for someone who can guide daily collections activity while personally handling complex commercial receivables. The role is best suited for a hands-on individual who thrives in a fast-paced environment and can strengthen cash flow through effective B2B collections practices.

Responsibilities:

Direct the day-to-day efforts of a small collections team, providing guidance, oversight, and support to keep priorities on track. Personally manage commercial collection activities, including outreach to customers with past-due balances and follow-up on open receivables. Take ownership of difficult or escalated accounts, working toward timely resolution while maintaining strong client relationships. Review aging reports and account status to identify collection risks, set action plans, and improve recovery results. Coach team members on effective collection techniques, communication standards, and consistent execution of established procedures. Apply and reinforce documented standard operating procedures to create a structured and efficient collections process. Partner with internal stakeholders to address payment disputes, clarify account issues, and remove barriers to collection. Monitor team performance and individual account progress, adjusting workload and strategy as business needs shift. Background in commercial collections with strong experience managing B2B receivables. Proven ability to lead or supervise collections staff while remaining actively involved in day-to-day collection work. Knowledge of credit and collections practices, including account aging analysis and escalation management. Experience handling sensitive or high-priority accounts with sound judgment and a results-focused approach. Strong communication skills with the ability to work professionally with customers and internal teams. Comfortable working in an onsite environment in Baltimore, Maryland. Ability to step into a contract leadership role and deliver immediate support in a contract capacity. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .