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Robert Half

Credit/Collections Supervisor/Manager

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Based on North Carolina data

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What they do

A Collections Manager manages staff that record and process collections at a bank or financial services company. Ensures that checks presented to a bank clear and the amount is debited to the bank and credited to a customer account. Manages collection accounts for a bank, creditor loan company or collections agency. Tracks the amounts owed by a customer that has fallen behind on bill payments and negotiates re-payment.

$57,440 / year median in North Carolina

-8% projected decline

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Job Description

We are looking for an experienced credit and collections leader to guide risk management and receivables performance for a multi-entity organization in Winston Salem, North Carolina. This role will shape credit practices, strengthen cash flow, and help limit exposure to losses while supporting business operations in a construction-focused environment. The position works closely with finance, operations, project stakeholders, and legal partners to make sound decisions that protect the company and enable sustainable growth.
Responsibilities:
  • Create and maintain company-wide credit standards, workflows, and control measures across multiple business units and locations.
  • Evaluate customer financial strength to determine account setup decisions, assign appropriate credit thresholds, and define payment terms.
  • Direct collection efforts for overdue balances, including resolution plans for high-risk and escalated accounts.
  • Oversee the use of construction-related payment protections such as liens, bond claims, notices, and related documentation.
  • Track receivables aging, loss trends, write-offs, and other performance indicators to identify risk and improve outcomes.
  • Collaborate with operations, project teams, sales, finance, and legal to address project payment concerns and customer risk issues.
  • Lead, coach, and develop the credit and collections team to improve performance, accountability, and service levels.
  • Maintain adherence to company policies, internal controls, and applicable regulatory requirements.
  • Identify opportunities to streamline processes, improve consistency, and enhance supporting systems and reporting tools