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Credit/Collections Supervisor/Manager
Career Insights for Collections Manager
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Scorecard
Based on North Carolina data
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What they do
A Collections Manager manages staff that record and process collections at a bank or financial services company. Ensures that checks presented to a bank clear and the amount is debited to the bank and credited to a customer account. Manages collection accounts for a bank, creditor loan company or collections agency. Tracks the amounts owed by a customer that has fallen behind on bill payments and negotiates re-payment.
$57,440 / year median in North Carolina
-8% projected decline
Job Description
Responsibilities:
- Create and maintain company-wide credit standards, workflows, and control measures across multiple business units and locations.
- Evaluate customer financial strength to determine account setup decisions, assign appropriate credit thresholds, and define payment terms.
- Direct collection efforts for overdue balances, including resolution plans for high-risk and escalated accounts.
- Oversee the use of construction-related payment protections such as liens, bond claims, notices, and related documentation.
- Track receivables aging, loss trends, write-offs, and other performance indicators to identify risk and improve outcomes.
- Collaborate with operations, project teams, sales, finance, and legal to address project payment concerns and customer risk issues.
- Lead, coach, and develop the credit and collections team to improve performance, accountability, and service levels.
- Maintain adherence to company policies, internal controls, and applicable regulatory requirements.
- Identify opportunities to streamline processes, improve consistency, and enhance supporting systems and reporting tools