A Collections Manager manages staff that record and process collections at a bank or financial services company. Ensures that checks presented to a bank clear and the amount is debited to the bank and credited to a customer account. Manages collection accounts for a bank, creditor loan company or collections agency. Tracks the amounts owed by a customer that has fallen behind on bill payments and negotiates re-payment.
Billing and Collections Manager Pease Bell Akron, OH Job Details $95,000 - $110,000 a year 17 hours ago Qualifications Debt collection phone call Systems integration Staff supervision Customer relationship building Accounting systems implementation Team leadership Spreadsheets Practice management software Performance feedback (performance evaluation method) Technology management Leading team collaboration initiatives Productivity software Business management Collections account management Client interaction via phone calls
Full Job Description Description:
Join Pease Bell as a Billing and Collections Manager Pease Bell is a fast-growing, mid-sized public accounting firm with more than 170 professionals and a national client base. With offices in Cleveland, Fairlawn, Florida, and Lakewood, NJ, we are proud to support businesses across a wide range of industries through our specialized service lines. Consistently named a NorthCoast 99 Top Workplace for 17 years, Pease Bell offers the opportunity to do meaningful work in an environment that supports balanced, professional growth, and team collaboration. About the Role We're looking for an experienced Billing and Collections Manager to lead our billing department and take it to the next level. This role owns the full billing, collections, and accounts receivable cycle, and reports success in a very concrete way: increased revenue, improved profits, and lower DSO. You'll manage and develop a team of billing professionals, run direct collections conversations with clients, and use systems and processes to modernize and streamline how the firm bills and collects. This is a role for someone who is equally comfortable on the phone with a client about an aged invoice and inside a spreadsheet or billing system. What You'll Own Billing, Collections & AR Cycle Own the complete billing and collections cycle firmwide: WIP management, invoice preparation, review, distribution, follow-up, and collection of aged receivables Set and enforce the monthly WIP schedule firmwide, tracking submissions and deadlines across all staff with billing responsibilities Own client onboarding and offboarding, ensuring billing setup and client attributes are accurate Client Collections & Relationship Management Serve as a primary point of contact for direct collections and billing conversations with clients, resolving disputes and aged balances with a professional, client-focused approach that protects the relationship while actively driving down AR adjustments and DSO Own escalated account resolution and act as the firm's steady, credible voice on AR issues Team Leadership Lead, mentor, and develop a team of billing professionals including training, delegation, performance feedback, hiring, and staffing decisions for the department Build a department that scales with the firm's growth across offices, industries, and service lines Systems, Integration & Reporting Own and maintain the firm's billing systems and their integrations, identifying and implementing new systems, technology, and automation to increase efficiency, accuracy, and scalability Build and deliver billing, collections, and DSO/AR reporting and analysis Support month-end and year-end close activities Policy & Leadership Partnership Develop and implement firmwide billing and collections policies and procedures Serve as the primary liaison between the billing department and firm leadership, partners, and other departments on billing strategy
Requirements:
What You Bring 7+ years of billing and/or collections experience, ideally in public accounting, legal, or professional services 2+ years supervising or leading a team, with a track record of managing a department's people and performance Experience making collections calls to clients. Comfortable, professional, and persistent, with a demonstrated ability to improve DSO without damaging client relationships Hands-on experience implementing, integrating, and maintaining billing/practice management systems. Comfortable with technology and innovation Proficiency in Microsoft Excel and the Microsoft Office suite Strong understanding of billing procedures, accounts receivable, and collections Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred Excellent organizational and analytical skills; able to manage competing priorities and meet deadlines in a fast-paced environment Why Join Pease Bell? Committed to work-life balance with a collaborative, supportive team culture A clear path to growth with access to firm leadership and meaningful visibility into firm operations Supportive environment that values process innovation and professional development Recognition as a Top Workplace by NorthCoast 99 for 17 years and counting At Pease Bell, your contributions matter, your goals are supported, and your success is celebrated. If you're ready to bring your billing expertise to a firm that's on the move, let's talk. Please contact Marne Friedman at for more information. Direct applicants only.
