Credit/ Collections Supervisor/Manager

We are looking for an experienced Credit/Collections Supervisor/Manager to lead and oversee our accounts receivable operations in Lancaster, Pennsylvania. This long-term contract position offers the opportunity to manage a dedicated team, ensuring efficient collections processes, accurate record-keeping, and strong client relationships. If you have a passion for financial management, a proven track record in leadership, and a commitment to maintaining confidentiality, we encourage you to apply.

Responsibilities:

• Supervise and mentor the accounts receivable team, providing guidance, training, and performance evaluations to ensure team success.
• Oversee the entire collections process, including account assessments, outbound communication, resolving billing disputes, and processing credits or adjustments in a timely and detail-oriented manner.
• Maintain precise and up-to-date records by documenting all collection activities and monitoring reports within the accounting system.
• Collaborate with internal and external stakeholders by preparing correspondence, generating detailed reports, and delivering presentations as needed.
• Analyze accounts to identify delinquency trends and report findings to management with actionable recommendations.
• Ensure compliance with company policies and confidentiality standards when handling sensitive financial data.
• Develop and implement strategies to improve collection efficiency and client satisfaction.
• Address escalated client concerns and work to maintain positive relationships.
• Perform additional duties and projects as assigned to support departmental goals.

If interested, please send resume on a word document to Jim.

Kirk@Roberthalf com