We are looking for an experienced Credit & Collections Manager to support a manufacturing organization in Michigan, although this role is 100% remote. This contract opportunity is ideal for a senior-level candidate who can manage a high-visibility portfolio, strengthen collections performance, and resolve complex account issues with confidence. The role requires close partnership with sales and strategic account leaders while balancing daily collection activity, customer account research, and timely reconciliation across multiple platforms. You will play a key role in maintaining account health, improving cash flow, and supporting continuity within a busy remote team environment.

Responsibilities:

• Manage a large commercial collections portfolio by responding to queue-based customer inquiries and driving timely follow-up on outstanding balances.
• Perform detailed account reconciliation work, with a strong focus on strategic customer portal accounts that require accuracy and prompt resolution.
• Partner with sales leaders, strategic account stakeholders, and internal business teams to resolve complex billing, payment, and deduction issues.
• Review weekly aging reports across a high-volume account base and prioritize collection activity to reduce past-due exposure.
• Navigate customer accounts across SAP S/4HANA and Solomon XL, ensuring records are updated and collection efforts are properly documented.
• Lead effective conversations with customers and internal partners using sound judgment, diplomacy, and strong emotional intelligence.
• Support visibility into portfolio performance by preparing for recurring meetings related to key accounts and outstanding issues.
• Assist with ongoing operational continuity, including coordination of account activity and knowledge transfer during team and process changes.