A Collections Manager manages staff that record and process collections at a bank or financial services company. Ensures that checks presented to a bank clear and the amount is debited to the bank and credited to a customer account. Manages collection accounts for a bank, creditor loan company or collections agency. Tracks the amounts owed by a customer that has fallen behind on bill payments and negotiates re-payment.
$48000-$58000 Is this your perfect fit? You enjoy analyzing performance data, identifying trends, and turning insights into actionable recommendations. You thrive in a role that combines relationship management, operational oversight, and accountability for results. You are highly organized, detail-oriented, and motivated by improving performance, processes, and client outcomes. Hybrid schedule Profit sharing potential If that describes you, we need to talk! What your future day will look like: Produce and distribute performance reports while analyzing key operational metrics, trends, and opportunities for improvement. Serve as the primary point of contact for assigned legal servicing partners, providing guidance and supporting strong working relationships. Analyze Key Performance Indicators including (but not limited to) Legal Scorecards, Garnishment Goals, Renewal Goals, Suit Goals, and other client-specific metrics. Utilize Microsoft Excel and internal data systems to identify performance trends, risks, and account-level opportunities. Translate data findings into actionable insights and communicate recommended adjustments to servicing partners. Ensure sustained accuracy and attention to detail across reporting cycles. Monitor partner performance against service standards and client expectations while identifying and addressing performance gaps. Conduct performance reviews, document action plans, and ensure follow-through on corrective measures and operational initiatives. Collaborate with internal departments to resolve issues, improve workflows, and support client and operational objectives. Analyze processes, identify efficiency opportunities, and contribute to ongoing performance improvement and risk mitigation efforts.
Direct Hire To be a champion in this role, you will need: High school diploma required; bachelor's degree preferred Advanced Excel proficiency Legal collections, debt collection, financial services, or related industry experience is a plus Excellent analytical skills with the ability to interpret data and identify trends Strong written and verbal communication skills with the ability to manage multiple stakeholder relationships We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we will review your experience and skills. You will then hear back quickly with the next steps. If you have already spoken with Godshall, please reach out to your recruiter. We will happily update your file and make sure we are considering you for all roles your experience and skills are a perfect fit for. Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.
